Website accessibility

Website accessibility advice and our accessibility statement.

Access keys and skip links

Our site does not use access keys.

A skip link appears if you use the tab key to move the cursor on the page. The skip link allows you to jump to the main content.

Text size and colour

You can use your web browser settings to change:

  • colours of text and the background of pages
  • font and text size

Help with changing text in your browser.

Software for viewing documents

The following applies to desktop and laptop computers and not tablets or mobiles.

PDF documents: most computers will show these automatically. If you need the software you can download the free PDF reader from the Adobe website.

Microsoft Word documents: if you do not have Microsoft Office installed, you can download a Word file viewer from Microsoft's website.

More help with documents

Getting help

If you have difficulty in using our website, telephone or textphone our main contact centre or email us at

Services for Deaf people

Deaf people can call the council using SignVideo Web Access online interpreting service, from their own home, for free.

Accessibility statement

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website.

We believe that web pages of this site meet Double-A of the Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for disabled people.

Independent accessibility experts, the Shaw Trust, checked parts of our website in 2015 and granted us a web accessibility certificate (Shaw Trust site). They will be checking the rest of the site over Winter 2015.

This accessibility statement applies only to our main website It does not apply to sub-domains of (like or other websites that are linked from our pages.

Parts of our site that are not fully accessible - exceptions

Updated: 5 October 2015.

Whilst we try to meet the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. The following parts of the site are not level Double-A compliant.

On our website

Some of our own web applications need improving and we are working through these. Some are old software that we cannot easily change.

  • Adult care self referral form
  • Allotment finder system
  • Allotments application form
  • Assisted waste collection form (screen reader problem)
  • Birth registration appointments - text will not re-size if you are using Internet Explorer version 8
  • Collection day finder (screen reader problem)
  • Committee minutes and agendas search and display system
  • Community Centre viewer
  • Council tax forms
  • Councillor finder and information
  • Councillor interests listing
  • Death registration appointments - text will not re-size if you are using Internet Explorer version 8
  • Events listing and search
  • Financial assessment form
  • Fly-tipping report form (screen reader problem)
  • Garden waste sacks collection form (screen reader problem)
  • Graffiti and fly-posting report form
  • Library viewer
  • Local election results
  • Local organisation finder
  • Mapping and My Neighbourhood system
  • Missed waste collection form (screen reader problem)
  • New or replacement bin form (screen reader problem)
  • Overflowing bring bank report form
  • Recycling centre listings
  • Reduce-reuse-recycling resources
  • School finder system
  • Street cleansing report form
  • Street drains report form
  • Street fault report form
  • Ward finder system

From external websites

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are:

  • Video from YouTube
  • Webcasts from Public-i
  • Tweets and the Twitter panels from Twitter
  • Maps from Google
  • Photos from Flickr
  • Surveys using SurveyMonkey
  • Facebook widgets