Website accessibility

Website accessibility

Website accessibility advice and our accessibility statement.

Accessibility statement

This statement applies to content published on the domain. It doesn't apply to content on sub-domains (for example

This website is run by Bristol City Council. It's designed to be used by as many people as possible.

The text should be clear and simple to understand. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% and read the text
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of the website are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast between foreground and background
  • some pages need more headings to provide more in-page navigation
  • A few images do not have good alternative text (for example carousel images)
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible

We link to and use content provided by other websites and these are not always as accessible.

This includes:

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, British Sign Language or large print, accessible PDF

Reporting accessibility problems with this website

Contact us if you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Technical information about this website’s accessibility

We're committed to making our websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Error messages

Some forms have error messages that aren't clear or linked to form controls.

This fails WCAG 2.1 A 3.3.1 success criterion (Error Identification). We've edited some error messages so they're clearer and are reviewing a larger sample of forms for unclear messaging to identify further issues to fix. 


Some tables don't have row headers when needed. This fails WCAG 2.1 A 1.3.1 success criterion (Information and Relationships). We have fixed row headers on standard template pages. We've identified that our library finder templates still need table row headers. 

Some essential service information is in PDFs. We're identifying when information held in a PDF should instead be published as HTML on the website or be published as a more accessible PDF. We have prioritised a list of PDFs which we are converting to a more accessible format. 

Online forms

  • Some forms have a few form fields with missing labels (usually where a label represents a group of form fields, for example some but not all date inputs)
  • Some commonly used form fields do not have auto-complete attribute value pairs
  • Although there is a visible focus indicator most of the time, it is not always visible (For example, the focus outline is missing on pre-selected radio buttons and the focus indicator can sometimes make content difficult to perceive due to colour contrast issues.)
  • Some forms have incorrect heading structures, for example starting with a Heading 2 for the main title instead of a Heading 1.


We are identifying instances of missing alt text on images, where the meaning of the image needs to be conveyed to people using assistive technologies. A lot of the images we use are decorative and therefore have null alt text. We have added alt text to images that convey meaning, for example wedding venue images, recycling images and home care equipment images. Some of our forms have Facebook pixel tags which don't have a null alt text. We audited alt text, have fixed some alt text issues and are working on fixing more identified issues across images conveying meaning. 

Bins, recycling and street issue forms

We have recently fixed the accessibility issues with our bins, recycling and street issues forms, with the exception of the issue with the collection day finder, which fails on 1.4.10 Reflow. When you zoom in to view the collection day finder, you have to scroll both horizontally and vertically to read the information.

Content that’s not within the scope of the accessibility regulations

The following content was published before September 2018 so it doesn't need to comply with accessibility requirements, unless it contains essential service information.

PDFs and other documents

Many documents are not accessible in a number of ways, including missing text alternatives or missing document structure. A significant proportion of the PDFs on our website represent alternative content formats that supplement content available in web pages. We are working on an audit to understand which PDFs we are no longer required to publish, which PDFs can be made more accessible and PDF information that needs to be converted to HTML.

We're working to make sure that all future documents are compliant.

How we test this website

Website testing is carried out by our Web Team for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.

We use several tools, including:

The website was also tested by the Shaw Trust before going live.

What we’re doing to improve accessibility

We aim to identify and fix issues in the timescales shown above.

This statement was last updated on 16 September 2021.