We continue to experience postal delays. We'll produce and send certificates within our normal timeframes but please allow extra time for delivery.
You can choose to collect certificates from Bristol Register Office, Corn Street rather than having them posted. We'll contact you when the certificate is ready for collection.
- If you order by phone you need to tell us when you order that you want to collect the certificate.
- If you order online you'll need to email us after you've ordered to let us know you want to collect the certificate.
- All posted certificates are sent out folded.
Apply for a certificate online
What you need to know
Standard service
Our standard service costs £12.50.
Ordered certificates will be issued within 15 working days and sent by second class post.
Priority service
This service is for historic applications only. We do not offer this service on registrations carried out within the last month.
Priority service costs £38.50.
Delivery times
Ordered certificates will be issued within 24 hours and sent by first class post. If you order certificates after 2pm on Friday your certificate will not be produced until the following Monday.
When you get your certificates will depend on the postal service in your area. Allow a minimum of 21 days from the date posted for your order to arrive.
Delayed or lost certificates
If your order has not arrived after 21 days, contact us at register.office@bristol.gov.uk
We are unable to consider claims for certificates lost in the post that are made more than three months after the date posted or have been posted internationally.
International addresses
Orders for certificates destined for international addresses should be made via the General Register Office for England and Wales using their priority service or call them direct on 0300 123 1837.
In person
Register Office opening hours
- Monday: 9am to 4pm
- Tuesday: 9am to 4pm
- Wednesday: 10am to 4pm
- Thursday: 9am to 4pm
- Friday: 9am to 4pm
The entrance is on Broad Street.
Bristol Register Office is now cashless. All payments made in person must be by debit or credit card. We do not accept Amex.