There are significant postal delays. We'll produce and send certificates within our normal timeframes, you need to allow extra time for delivery.

You can choose to collect certificates from Bristol Register Office, Corn Street rather than having them posted. We'll contact you when the certificate is ready for collection.

  • If you order by phone you need to tell us when you order that you want to collect the certificate.
  • If you order online you'll need to email us after you've ordered to let us know you want to collect the certificate.

If your certificate is posted and it doesn't arrive, please allow a minimum of four weeks from the date of order before contacting us.

Apply for a certificate online

What you need to know

Standard service

Our standard service costs £12.50 .

Ordered certificates will be issued within 15 working days and sent by second class post.

Priority service

This service is for historic applications only. We do not offer this service on registrations carried out within the last month.

Priority service costs £38.50.

Delivery times

Ordered certificates will be issued within 24 hours and sent by first class post. If you order certificates after 2pm on Friday your certificate will not be produced until the following Monday.

When you get your certificates will depend on the postal service in your area. Allow a minimum of 21 days from the date posted for your order to arrive.

Delayed or lost priority certificates

If your order has not arrived after 21 days, contact us at

We are unable to consider claims for certificates lost in the post that are made more than three months after the date posted or have been posted internationally.

International addresses

Orders for certificates destined for international addresses should be made via the General Register Office for England and Wales using their priority service or call them direct on 0300 123 1837.

Other ways to apply

By post

Print and fill in an application form:

Post the form to: Bristol Register Office, The Old Council House, Corn Street, Bristol, BS1 1JG. 

Include your payment (if paying by cheque) and a stamped addressed envelope for the certificate to be posted back to you.

In person

Register Office opening hours

  • Monday: 9am to 4pm
  • Tuesday: 9am to 4pm
  • Wednesday: 10am to 4pm
  • Thursday: 9am to 4pm
  • Friday: 9am to 4pm

The entrance is on Broad Street.

Terms and conditions

See our pdf Register Office terms and conditions (294 KB)