Organisations

Use a singular verb when referring to organisations by name. Use 'they' when replacing an organisation name with a pronoun. For example, 'HMPO issue UK passports. They'll send your new passport within 3 weeks'.

Use the definite article ('the') when referring to an organisation by its full name. For example, 'contact the Driver and Vehicle Standards Agency'.

If using an acronym, where the letters are said as a word, do not use the definite article. For exaxple, 'contact NASA'.