How to book an interpreter

How to book

Please phone us to make a booking, on 0117 903 6400, giving as much notice as possible..

Office opening hours are 9am to 4.30 pm, Monday to Thursday and 9am to 4pm on Friday.

When booking an interpreter, give clear information about the proposed assignments. You will be asked to provide the following information:

  • The language you need (remember, there are no such languages as 'Swiss' or 'Indian', so contact us and ask for advice if unsure).
  • The date, time and duration of the assignment.
  • The contact name and designation of the staff member working with the interpreter and who to contact in case of delay.
  • The assignment address and whereabouts you wish to meet them (eg reception, ward number).
  • The name of the service user, so that the interpreter can identify if the service user is known to them and could compromise their impartiality.
  • What the case is about, so that the interpreter can find out about any terminology or procedures in advance, if there is time.
  • The number of people who will need interpreting at the meeting. For large meetings we may advise using two or more interpreters.

Notice

If an assignment is booked at short notice, that is within 48 hours of the assignment date, you will be charged an emergency rate.

Definitions for 'clear days':

  • If we get notice on Tuesday for a job on Friday. Wednesday and Thursday are the two clear days.
  • Tell us on Wednesday for a job on Friday and that only counts as one day notice.
Notice given Rate
More than 2 clear working days before the date of the assignment Pre-booked rate
2 days before the date of the assignment Emergency 2-day rate

Cancellations

  • A booked assignment can be cancelled at any time.
  • Please note that a cancelled assignment may incur a financial penalty.
  • Cancelled assignments are charged as per the following illustration:

Definitions for 'clear days':

  • If we get notice on Tuesday for a job on Friday. Wednesday and Thursday are the two clear days.
  • Tell us on Wednesday for a job on Friday and that only counts as one day notice.
Notice given Charge
More than 2 clear working days before the date of the assignment No charge
Less than a clear working day before the date of the assignment 100%

Please note there are different cancellation fees for freelance British Sign Language interpreters.

If the interpreter cancels we will waive the interpreting fee for the rearranged appointment (subject to an administration charge).

Cancellation of consecutively booked days is charged at a different rate.