How we can help with household goods, who is eligible and how to apply

If you can't afford basic furniture or household goods, you can apply to us for help. We'll deliver new or used goods to your home and install them.

You won't have to pay anything back.

You can apply if you:

  • live within the Bristol City Council area
  • have limited or no income and can't afford basic furniture or white goods, such as a fridge or a cooker
  • have no other means of support through family, friends or donations

You can apply for one household goods award every two years. We may consider a second award in exceptional circumstances. If you make repeat applications, we'll refer you to other services such as money or debt advice.

Whether we make a household goods award depends on the information you give us in your application, so make sure you answer all questions and give as much detail as possible.

We don't:

  • make cash payments
  • cover moving costs, travel expenses or rent
  • provide flooring, such as carpets

pdf Local crisis prevention fund policy (261 KB)

How to apply

Apply for household goods

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You may need to give evidence of your situation. We'll check details of your claim with the Department of Work and Pensions and other council departments.

What happens next

We'll decide whether your household goods application is successful within 15 working days .

We'll call, text or email you to discuss your claim.

Our supplier will then contact you to arrange delivery within 15 working days of us making an award.

This is slightly longer that usual because we are working under government COVID regulations.

Privacy statement

Read our privacy statement and our  pdf Local Crisis and Prevention Fund privacy notice (100 KB)  to see what we do with your personal information.