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Why Bristol City Council?
Why Bristol City Council?
We’re Bristol City Council, a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol.
We provide hundreds of day-to-day services to support people who live or work in Bristol, from issuing business grants to providing social care to running the city’s museums and parks. We deliver a range of services for people who visit the city too.
Bristol is a successful city with much to be proud of but, like all cities, we have our challenges. The city’s success doesn't reach everyone living here and this brings some difficult issues.
We have an ambitious vision to build a better Bristol that includes everyone in the city’s success and leaves no one behind.
That’s why we’re looking for innovative and talented individuals who can help us achieve this vision. We want people who share our values and commitment to serve the city, its communities and citizens.
At Bristol City Council we pride ourselves on growing a workforce that is talented, diverse and motivated and represents the community it serves. Only then can we provide an appropriate and outstanding service to all Bristol citizens. We aim to have a diverse workforce where creativity thrives. Our handling of equality and inclusion will reach the high standards we expect of ourselves and others will look to us as a source of good practice.
It’s a great time to join us. In August 2020 Bristol published a new Workforce Strategy which has equality and inclusion at its core. We became the first major city to publish reports on ethnicity and disabled employees pay gaps, as well as the required gender pay gap report. We're now changing and improving our equality, diversity and inclusion performance and embedding positive practices into everything we do.
We’re investing in changes and improvements to recruitment, strategies and leadership that lead to increased diversity in the council’s workforce, as well as creating a range of opportunities for under-represented groups to move in to senior roles, such as The Stepping Up programme. This is Bristol’s award-winning leadership scheme for Black, Asian and Minority Ethnic groups and other equality groups: just one way in which we're working towards a more inclusive work place. If you're joining the council, you could have the opportunity to apply for this, and other, positive action initiatives.
We’re proud to be accredited by the schemes below:
Disability Confident Employer
We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Ban the Box
We give ex-offenders a fair chance to compete for jobs by removing the ‘criminal convictions’ tick box from application forms for roles which don’t require a DBS check.
Time to change: Employer pledge
We’re committed to creating a more open and understanding culture around mental health issues in our workplace. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Women in Business
We understand the importance of achieving gender equality and inclusivity for all women in our workplace and closing the gender pay gap. Wherever practical, we encourage a work, life balance to enable employees to balance their career with other life commitments.
Stonewall Diversity Champion
Our workplace is an inclusive and safe environment, where all our LGBT staff are accepted without exception.
Staff led groups
Staff led groups, also known as staff networks, are employee-led groups that work with us to make the council a diverse, inclusive workplace, aligned with the organisational mission, values, goals, business practices and objectives.
The embRACE network work with us to:
- create a safe and positive working environment for black, Asian and other ethnic minority staff
- eliminate racial discrimination for employees and citizens
- develop and maintain a representative workforce
- provide a forum for black and Asian employees
- engage with internal and external groups to share information and experiences
- work to change and implement council policies
Disabled colleagues network
The Disabled colleagues network:
- provide a sense of belonging for disabled colleagues with shared experiences and a safe space
- champion effective consultation and co-production with disabled colleagues on policies and programmes
- provide a collective voice for disabled colleagues sharing our concerns and experiences
- work with senior leaders to raise awareness, educate, review, and challenge existing practices and promote best practice, including recruitment, retention, training, and career development opportunities for disabled colleagues
- empower colleagues to seek the reasonable adjustments they need and improve accessible communications
If you have any issues you want to talk about, let the Disabled colleagues network know. They can sign post you, or put you in touch with the appropriate person that could help you. Email: email@example.com
The LGBT+ Employee Group works with us to:
- raise awareness on equality and diversity issues within the workplace, especially in relation to issues that affect LGBTQIA+ staff
- ensure that LGBTQIA+ voices are being heard at senior levels, and that their feedback on policies are taken on board
- maintain a space for LGBTQIA+ colleagues to meet, connect, and support one another
For more information, email: firstname.lastname@example.org
Young Professionals network
The Young Professionals network support young staff working for us:
- with development and wellbeing
- promoting a more diverse and workforce
- providing training opportunities to staff
- providing a space to network and socialise with colleagues of the same age
They also work with senior leaders on policies and programmes that support and promote young staff in the council.
It's no surprise that Bristol is consistently rated as one of the best places to live and work in the UK.
Join us and you'll get more than a challenging job: you'll enjoy all the benefits of living and working in one of Europe's most vibrant and best-located cities known for its cultural diversity.
Our international reputation as a centre of culture and city to visit has grown dramatically in recent years. This is partly thanks to the regeneration of the city centre and historic harbourside, as well as our festival scene including St Paul’s Carnival the city’s iconic celebration of African Caribbean culture, the Thai and Multicultural Food Festival and Bristol Islamic Fayre.
One ward, Easton, hosted one of the largest Iftars in Europe, with several thousand people sitting down to eat together at the end of Eid in St Marks Road, which has been awarded the status of the UK’s best street in the UK in the 2020 Urbanism Awards.
Bristol is also reflecting on its past, and recently made worldwide headlines during the Black Lives Matters movement when the statue of Edward Colston was symbolically removed from its plinth during the peaceful demonstration.
Bristol’s other accolades include being ‘UK’s Greenest City’ and the ‘Vegan capital of the World’ and we were one of the first cities to declare climate and ecological emergencies.
With great architecture and stunning views, a host of cultural attractions and a great range of places to eat and drink, the city welcomes over nine million visitors every year.
The city also offers one of the country's widest selections of music, multimedia and performance venues, nightclubs, art galleries, museums and historic buildings. In and around the hustle and bustle of the city, Bristol boasts over 400 gardens and parks, ideal for walking, cycling and relaxation.
Bristol can provide a shopping experience to suit every taste and pocket. The best-known high street names can be found in the heart of the city’s £500 million Cabot Circus development. We have more independent shops than any other major city - and if you head to vibrant locations like Park Street, Whiteladies Road, Gloucester Road, Clifton Village and the historic St Nicholas Market, you'll find just the unusual and individual gift you were looking for.
As well as all this, Bristol is within easy reach of some of Britain's most stunning landscapes, such as the Cotswolds, Cheddar Gorge, Somerset, Devon and South Wales countryside and coast. It’s also close to some of the UK’s heritage sites such as Stonehenge, Avebury and Glastonbury.
It's easy to get to the rest of the UK and Europe from Bristol. Of all the major UK cities, it's the nearest to London and has unrivalled rail and motorway links, not to mention one of the country's fastest growing international airports. Bristol has also been named as the UK’s first cycling city and one of Europe’s most bike-friendly destinations. There is also an annual walking festival.
Its green and blue spaces, compact nature and diverse, village-like communities make it a great place to live and visit.
You can find out more about Bristol's attractions at our tourism website www.visitbristol.co.uk and there's a wide range of information about the city at www.bristol.gov.uk.
As an employee, you’ll enjoy a variety of fantastic benefits.
We strive for an inclusive, high-performing, healthy and motivated workforce. To help us achieve this we offer a range of flexible working options. The type of options available will vary depending on individual job roles and there will be some roles which can offer more flexibility than others. You are welcome to discuss what options might be available at interview. For the majority of our roles we’re adopting a hybrid way of working, mixing both home and office working to help you balance your work and home life. In addition we have family friendly policies and there could be flexibility around the hours that you work. We offer many other flexible working options including part time/job share and term time working. With access to pool cars and bikes, you’ll find it easy to get to wherever you need to go in the course of your duties.
You’ll also become part of the Local Government Pension scheme and enjoy a generous annual leave entitlement in addition to the opportunity to ‘buy’ extra holiday through our annual leave top up scheme. In addition to working in a supportive environment you’ll have the chance to make Bristol a better place and contribute to its future.
With a diverse variety of roles on offer, sign up for email alerts and be sure not to miss out.
Children's social care
Customer service advisers
Customer service advisers
Our Customer Advisers have the opportunity to positively impact the lives of everyone in the City.
A challenging, varied and rewarding role, our main objective is to help the people of Bristol access the services we deliver. We do this face to face through our Citizen Service Point, over the phone via our Customer Service Centre and through promotion of our online services. Some of the services we deliver include Waste and Street Maintenance, Council Tax and Housing Benefit, Landlord Services and Pollution Control.
Previous experience in a customer-facing or contact centre environment is beneficial. What is most important is a passion for customer services, as well as a positive attitude and commitment to delivering an excellent service. If you have a desire to help and engage positively with people from all walks of life, you’ll be instrumental in helping us achieve our goals.
If you’re interested in finding out more including when we will be recruiting, please email email@example.com stating which area of work you are interested in.