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Cookies

Cookies

1. About cookies

We put small files, known as ‘cookies’, onto your computer, tablet or smartphone. We use cookies to:

  • remember your preferences
  • improve site performance
  • see how people use our site so we can improve it

There are two types of cookies:

  • session cookies, these are deleted when you close your browser
  • persistent cookies, these last longer and expire after a certain amount of time

Manage or delete cookies

You can manage and delete cookies. Find out how to change your cookie settings on the aboutcookies.org.uk website. There is also information about managing cookies on the Information Commissioner’s Office (ICO) website.

If you delete or disable our cookies, you might not be able to register on our site or use some of our online features.

 

Email website@bristol.gov.uk if you find any cookies not listed here.

2. Google Analytics cookies

We use Google Analytics cookies to collect information about how you use our websites.

This includes:

  • what pages you visit on our sites
  • how long you spend on each page

We do this to make sure the sites meet peoples’ needs and to help us make the sites better.

We use different Google Analytics cookies on our different sites, including:

  • AMP_TOKEN: persistent, expires after an hour
  • _ga: persistent, expires after two years
  • _gat: persistent, expires after one minute
  • _gid: persistent, expires after 24 hours
  • _utma: persistent, expires after two years
  • _utmb: persistent, expires after 30 minutes
  • _utmc: session, deleted when you close your browser
  • _utmt: persistent, expires after 10 minutes
  • _utmv: expires immediately
  • _utmz: persistent, expires after six months

You can opt out of Google Analytics using a browser add-on, supplied by Google.

3. Cookies on www.bristol.gov.uk

We use the following cookies on www.bristol.gov.uk.

amlbcookie
Used to keep you signed into the site.
Session cookie, deleted when you close your browser.

AMAuthCookie
Used for authentication when you sign in to the site.
Session cookie, deleted when you close your browser.

AWSELB (Amazon Web Services Elastic Load Balancer)
Used to distribute web traffic to different servers to optimise response times.
Session cookie, deleted when you close your browser.

BccAuthCookie
Used to keep you signed in to the site.
Session cookie, deleted when you close your browser.

COOKIE_SUPPORT
Used to let us know if your browser supports cookies.
Persistent cookie, expires after 11 months.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

JSESSIONID
Used to maintain your user session.
Session cookie, deleted when you close your browser.

LFR_SESSION_STATE_
Used to hold the date and time of your last session activity.
Session cookie, deleted when you close your browser.

X-Mapping-nbplmack
Used to distribute web traffic to different servers to optimise response times.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on www.bristol.gov.uk.

Fostering subsite

On our fostering subsite, we use a Facebook Pixel which puts cookies on your device. We do this to improve the effectiveness of our fostering marketing campaigns and so we can target adverts on Facebook, about fostering, to you. We won't use these cookies to show you any other unrelated adverts.

Find out about Facebook ads.

You can opt out of Facebook Pixel cookies in your Facebook profile settings.

4. Cookies on our other sites

Archives

ASP.NET_SessionId
Used to identify the session.
Session cookie, deleted when you close your browser.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

Analytics
We also use Google Analytics cookies on the archives site.

Complaints, feedback and freedom of information requests

We use iCasework as part of our complaints, feedback and freedom of information requests. iCasework uses these cookies:

  • AWSALB: persistent, expires after 1 week
  • CookiesSupported: session cookie, deleted when you close the browser
  • JSESSIONID: session cookie, deleted when you close the browser
  • _osm_totp_token: persistent, expires after 1 minute

Analytics
iCasework also uses Google Analytics cookies.

Council tax and housing benefits

Govtech
We use Govtech forms as part of our council tax and housing benefit service. For example, when you tell us about a change of circumstances or apply for some council tax discounts.

Govtech uses these cookies:

  • JSESSIONID: session cookie, deleted when you close the browser
  • lang: persistent, expires after 8 hours
  • myAccount: persistent, expires after 8 hours
  • startLink: persistent, expires after 8 hours

Northgate
We use Northgate as part of our council tax and housing benefit service. For example, when you set up an account and view your bills.

Northgate uses these cookies:

  • NESPW_SESSION: session cookie, deleted when you close your browser
  • car_workplace_cookie: session cookie, deleted when you close your browser
  • car_account_type_cookie: session cookie, deleted when you close your browser
  • seen_cookie_message: persistent, expires after 90 days

Democracy

ASP.NET_SessionId
Used to identify the session.
Session cookie, deleted when you close your browser.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

LFR_SESSION_STATE_
Used to hold the date and time of your last session activity.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on the democracy site.

Fix my street

fixmystreet_app_session
Used to identify the session.
Persistent cookie, expires after one month.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

Analytics
We also use Google Analytics cookies on fix my street.

Jobs

ajax_search_cookie
Used to hold a search string.
Persistent cookie, expires after 10 days.

ccp_name5212
ccp_user5212
hs_ccp_user5212
wedeputy_reg_email_6287
wedeputy_reg_username_6287

Used to identify a logged in user.
Session cookie, deleted when you close your browser.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

lastaccesstime5212
hs_lastaccesstime5212

Used to record when a page is called from the server.
Session cookie, deleted when you close your browser.

sessionid5212
hs_sessionid5212

Used to identify the session.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on the jobs site.

Maps

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

Analytics
We also use Google Analytics cookies on the maps site.

Museums

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

smcx_0_last_shown_at
Used so that the Survey Monkey pop-up only shows on one page.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on the museums site.

Newsroom

cookieconsent_status
Used to record that you’ve consented to the use of cookies on your computer.
Persistent cookie, expires after 12 months.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

Analytics
We also use Google Analytics cookies on the newsroom site.

Online payments

We use Capita to handle online payments such as, when you make a one-off council tax payment or pay for a bulky waste collection. Capita uses this cookie:

JSESSIONID
Used to maintain your user session.
Session cookie, deleted when you close your browser.

Online shops

We have online shops, including:

The shops use the following cookies:

  • MarketPlaceSearchUrl: persistent, expires after three years
  • AnalyticsBrowserSession: persistent, expires after three years
  • AnalyticsBrowserSessionId: persistent, expires after three years
  • AnalyticsBrowserSessionStarted: persistent, expires after three years
  • AnalyticsSessionId: persistent, expires after three years
  • MachineId: persistent, expires after three years
  • SessioId: persistent, expires after three years

Open data

See the open data cookies page.

Parent portal

acceptCookies
Used to remember if you’ve accepted the cookie policy.
Persistent cookie, expires after three months.

BIGipServer~
Used to distribute web traffic to different servers to optimise response times.
Session cookie, deleted when you close your browser.

JSESSIONID
Used to maintain your user session.
Session cookie, deleted when you close your browser.

oiduser
Used to identify your session.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on the parent portal.

Penalty Charge Notices

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

Analytics
We also use Google Analytics cookies on the PCN site.

Planning portal

CASTGC
Used for authentication when you sign in to the site.
Session cookie, deleted when you close your browser.

GUEST_LANGUAGE_ID
Used to let us know your language preference, so we can present content in that language.
Persistent cookie, expires after 12 months.

JSESSIONID
Used to maintain your user session.
Session cookie, deleted when you close your browser.

Analytics
We also use Google Analytics cookies on the planning portal.

5. Cookies from embedded content

When using our websites, you might notice some cookies that are not related to bristol.gov.uk. This happens when you visit a page that contains content from a third party.

Facebook

See Facebook’s cookie policy.

Google services

We embed Google maps and sheets on our site. Google uses cookies to remember your preferences such as your preferred language, collect usage data and show personalised information.

How Google uses cookies
Types of cookies used by Google

Twitter

See Twitter’s cookie policy.

Vimeo

We embed Vimeo videos on our site. Vimeo uses this cookie:

vuid
Used to count how many times a video is watched.
Persistent cookie, expires after two years.

Vimeo’s cookie policy

Youtube

We embed Youtube videos on our site. Youtube uses cookies to collect data, such as:

  • the number of views a video gets
  • how many different people watch a video
  • where they are

Youtube uses these cookies:

  • GPS: persistent cookie, expires after 30 minutes
  • PREF: persistent cookie, expires after seven months
  • VISITOR_INFO1_LIVE: persistent cookie, expires after six months
  • YSC: session cookie, deleted when you close your browser
  • remote_sid: session cookie, deleted when you close your browser

Youtube is part of Google and uses their cookie policy:

How Google uses cookies
Types of cookies used by Google

If you’re signed into a Google account, these cookies will be linked with it.

6. Cookies on other websites

We link out to external websites. These websites will use their own cookies and you should check their privacy or cookies pages for details. For example: