Headings and text, to include on the confirmation screen, to tell the user when they'll hear back from us and what will happen next.
The confirmation screen shows when the user has submitted a form. It includes a heading and text and should be written in active, plain English.
Heading
Use a h1 heading that says 'Thanks,' with a statement relevant to the situation. For example:
- 'Thanks, we've received your Blue Badge application'
- 'Thanks, we've received your report'
Text
Use paragraph text to help users understand and manage their expectations. Include information such as:
- when or if they'll hear back from us
- what action we'll take
- how long things will take
- what will happen next
- if we'll send them a copy of the form by email
- any other information relevant to the situation
You can also include a link to download a copy of their form.
Do not say 'We'll send your form to our [x] team'.
You can include data from the form if it would be helpful to the user, such as an amount of money owed.
If you need to give the user a lot of information, consider breaking it up with further headings.
For example:
Thanks, we've received your report
We'll look into the problem within 10 working days. We'll get in touch if we need any more information from you.
If you gave us your email address, we'll send you a copy of your form.