Information on our service groups and how to join them.

About service user groups

Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.

The groups are run by the service teams.

What service groups are there

  • Estate Services Service User Group
  • Planned Programme Service User Group
  • Response Repairs Service User Group

Purpose of service user groups

  • To look at issues relating to the way specific housing services are delivered.
  • To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
  • To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
  • To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.

Our performance: council housing.

Notes of meetings

Contact Tenant Participation if you need notes and action points from any of the Service User Groups.

Estate Services Service User Group

Meets bi-monthly. Managed by Fiona Lester and the Estate Service Management Team. 

The next meeting will be in the style of a focus group discussion.

Next meeting: New date coming soon.

Planned Programme Service User Group

Meets bi-monthly on the last Thursday of each month and will alternate with the Response Repairs Service User Group. Managed by Gillian Durden of the Planned Programmes Team.

The next meeting will be a joint meeting with Response Repairs Service User Group.

Response Repairs Service User Group

Meets bi-monthly on the last Thursday of each month and alternates with the Planned Programme Service User Group. Managed by Zara Naylor of the Response Repairs Team.

The next meeting will be a joint meeting with the Planned Programmes Service User Group.

Next meetings:

Join a service user group

To join a service user group contact the Tenant Participation Team.