Information on our service groups and how to join them.
About service user groups
Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.
The groups are run by the service teams.
What service groups are there
- Estate Services Service User Group
- Repairs and Maintenance Service User Group
Purpose of service user groups
- To look at issues relating to the way specific housing services are delivered.
- To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
- To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
- To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.
Our performance: council housing.
Notes of meetings
Contact Tenant Participation if you need notes and action points from any of the Service User Groups.
Estate Management Service User Group
Meets bi-monthly. Managed by Fiona Lester and the Estate Service Management Team.
Next meeting dates:
- 23 February 2023 18:00 reserve a place for 23 February Go to https://www.eventbrite.co.uk/e/125316508049 (opens new window)
- 27 April 2023 18:00 reserve a place for 27 April Go to https://www.eventbrite.co.uk/e/493684713267 (opens new window)
Repairs and Maintenance Service User Group
Meets bi-monthly on the last Thursday of each month . Managed by Craig Cook Head, of Housing Repairs and Planned Maintenance.
Next meeting dates:
- 26 January 2023 10:00 reserve a place for 26 January Go to https://www.eventbrite.co.uk/e/383956092007 (opens new window)
- 30 March 2023 10:00 reserve a place for 30 March Go to https://www.eventbrite.co.uk/e/383961036797 (opens new window)
Join a service user group
To join a service user group contact the Tenant Participation Team.