If you've overpaid your council tax, due to moving out of Bristol or for any other reason, you can now request a refund online.
How to request a refund
Use our online refund application form to submit your request. If your account was not paid by Direct Debit, you'll need to provide evidence of your entitlement as part of the form.
Refund processing times
- If you pay by Direct Debit: Your refund will usually be processed and received within 10 working days.
- If you do not pay by Direct Debit: You will need to upload a copy of your bank statement to verify your account details. This may result in a longer processing time.
Once your request is approved, all refunds will be processed by BACS (bank transfer).
If you've moved within Bristol and have overpaid
Your credit will automatically transfer to your new council tax account.