You can ask to see any information we hold on paper or as computer files.

Before you start

You must answer all questions unless marked as optional.

Make an FOI request 

We can't give you:

Our response

We'll contact you in three working days to let you know how long it's going to take us to respond.

The law requires that we send FOI information within 20 working days of your request.

Read our pdf Freedom of Information and Environmental Information Request handling policy (335 KB) .

Other formats

If you'd like to receive the information in another format, for example, braille or another language, please let us know when you fill in the form.

Other ways to make an FOI request

Write to:

Customer Relations (100TS)
PO Box 3399


If you're unable to use the FOI request webform, you can email your request to

Make sure you include your name and provide a clear and specific description of the information you're requesting.