Lone worker protection service

Why lone workers need protection

'Lone workers' are people working by themselves, or in very small numbers, without close or direct supervision.

It is an employer's duty to assess risks to lone workers and take steps to avoid or control the risk. These responsibilities can not be transferred to people who work alone. The council provides an accredited service for this. Officers who run the service will help users fulfil the legal duty and provide complete peace of mind.

Who is the service for?

You contact us at our address below.

Although operated by the council, the service is available to individuals or businesses - at highly competitive prices.

How does the service operate?

All you need is a mobile phone. The user:

  • Rings our special number, and follows brief prompts to log themselves in.
  • Records the destination.
  • Sets a check call time.
  • At the check call time they ring the same number, and follows prompts to close down or extend the check call.

If the lone worker doesn't close the check call:

  • The system automatically dials them three times.
  • If no response is made an alarm flashes the information in front of our operator.
  • The operator follows whatever procedure the employer has asked us to follow - perhaps contacting a line manager or next of kin.

Other features of the system

Who provides the service?

Our award winning emergency control service, who have expertise in a range of public safety monitoring. We offer Bristol Careline and social alarm services; CCTV monitoring; fire and security monitoring; and a full range of call handling.

Contact details

Please contact us to discuss your requirements.

Tel: 0117 922 2020

Emergency Control Centre
Bristol City Council
PO Box 3176