Harassment and unlawful eviction, advice for tenants

Help if you’re being harassed or have been unlawfully evicted by your landlord

If your landlord wants you to leave their property, they must follow strict procedures. Details are available on GOV.UK – Private renting evictions . If they don’t they may be guilty of harassing or unlawfully evicting you, which are criminal offences. We can investigate and if necessary take legal action.


Harassment is anything your landlord does, or fails to do, that makes you want to leave the property.

It includes:

  • cutting off services, like gas and electricity
  • visiting the property at unsociable hours
  • refusing to carry out repairs
  • starting but not finishing disruptive repairs or building work
  • trying to take away your legal rights as a tenant
  • being violent or threatening violence
  • abusive behaviour
  • opening your post or removing your belongings

If you think you’re being harassed call us immediately on 0117 352 1600 or email tenancy.relations@bristol.gov.uk. If it’s outside office hours, you can contact the police.

Write down the details of everything that happens including dates, times and what was said. When you see your landlord, ask them to confirm anything said verbally in writing. Try and have someone with you to give you support and be a witness.

Unlawful eviction

You may have been unlawfully evicted if:

  • your landlord doesn’t give you the right notice to leave the property
  • you find the locks have been changed
  • you’re evicted without a bailiff’s warrant

If the property is repossessed by the landlord’s mortgage lender, the lender must still give you a notice period to find somewhere else to live.

Contact us if you think you’ve been unlawfully evicted.

Telephone: 0117 352 1600
Email: tenancy.relations@bristol.gov.uk

Getting back into a property
If you have been evicted from a property that you have a right to occupy, we can try to negotiate with the landlord to let you back in.

If this fails we might be able to help you find a private solicitor. They can arrange for proceedings to be brought before the court. The court has the power to order the landlord to allow you back into the property.

Contact information

Tenancy Relations team (100TS)

Bristol City Council

PO Box 3176

Bristol, BS3 9FS

Opening Hours


Contact Information

Email: tenancy.relations@bristol.gov.uk

Tel: 0117 352 1600