How to get a translation
How to order a translation
Provide adequate notice – Ideally three to four working days should be sufficient but allow longer for larger documents.
Download the translation/quotation request form (msword, 50 KB) (opens new window) . Complete the form and email it to TIS@bristol.gov.uk ensuring you also attach the document(s) to be translated. If your documents are not available electronically you may also fax or post the form to us.
We will usually respond to your query within 24 hours, providing you with a job reference number and a quote if you have requested one.
The cost is calculated by the number of words in English. Please see our Translating and Interpreting Service charging policy (pdf, 86 KB) (opens new window) for more information.
The translation will be returned to you by email by the required deadline.
You will be invoiced within 2 weeks of delivery.
Translations into British Sign Language (BSL)
Large documents and orders for multiple languages
If you have a large translation or require translation in a number of languages, please talk to us so that we can arrange realistic deadlines and determine the appropriateness of translation.
There are significant charges for amending translated materials – you should therefore only send a document to us for translation once you are sure it is the final copy.
If you also require a certified hard copy, please let us know at time of booking.
When should I get a translation?
You should consider translating material in the following circumstances:
- To give the service user a copy of a document, for example assessment, contract, agreement or statement.
- When a service user requests a translation.
- To promote services and rights to non-English speaking communities.
When should I request translations to promote services?
- When your service is undergoing a transformational change or a new service is introduced, it is important that you tell all service users, including non-English speakers.
- If a service is provided in part of a city where there is known to be a high language need, for example St Paul's, Easton, Barton Hill, Lawrence Hill. Languages spoken in Bristol (pdf, 38 KB) (opens new window) . Contact us for estimates of BME demographics in different parts of the city.
- If a service is underused by non-English speaking communities
- If a service is specifically targeting non-English communities, for example services for Deaf people.
- When consulting with BME communities and the Deaf BSL community about their priorities.