NHS Accessible Information Standard

We aim to follow the NHS standard for accessible information which came into effect on 31 July.

The NHS Accessible Information Standard directs and defines a specific, consistent approach to meeting the information and communication support needs of people whose needs relate to a disability, impairment or sensory loss.

This includes:

  • patients
  • service users
  • carers
  • parents

It supports the communications needs of people using publicly funded adult care services. It also tells organisations how to make information accessible.

It makes sure that when people contact adult care and support services they have access to information they can understand and receive any communication support they need.

The standard

Our compliance with the NHS Accessible Information Standard (pdf, 144k) (opens new window)

Easy read version of the NHS Accessible Information Standard (pdf, 250k) (opens new window)

Useful information

Web accessibility
Website help
Equalities policy
Contact Care Direct
Complaints and feedback
Accessible Information Standard NHS