Barton House evacuation: information for residents.

What you should do if you have nowhere to stay tonight or you're about to become homeless.

Talk to us if you're worried about where you're going to stay tonight or if you're about to become homeless within the next eight weeks (56 days). 

If you urgently need a bed for the night and our Citizen Service Point is closed, see our list of night shelters or advice for people currently rough sleeping.

Come to our Citizen Service Point (CSP)

Changes due to coronavirus (COVID-19)

Only visit the Customer Service Point in an emergency. If you're not homeless on the day, we can speak to you on the phone. 

Check Coronavirus: changes to services at the CSP for more information.

You can come to our Citizen Service Point (CSP): 

  • Monday, 9am to 4pm
  • Tuesday, 9am to 4pm
  • Wednesday, 10am to 4pm
  • Thursday, 9am to 4pm
  • Friday, 9am to 4pm

The earlier in the day you come to the CSP, the more likely you are to see an advisor on that day.

When you come into the CSP we'll ask you about:

  • yourself and your family
  • where you've been living
  • your health 
  • why you're homeless

We'll try to get you an appointment on the same day and try to find out more about your situation.

Call us

Call us now on 0117 352 6800:

  • Monday, 9am to 4pm
  • Tuesday, 9am to 4pm
  • Wednesday, 10am to 4pm
  • Thursday, 9am to 4pm
  • Friday, 9am to 4pm

We'll take your details and arrange an assessment at the CSP. It can take up to 48 hours to get an appointment but we'll see you as soon as we can.

If you need help when our office is closed (after 5pm on week days, at weekends or on public holidays), call the Emergency Duty Team on 01454 615 165 or go to your nearest police station  if you believe that you're in danger, at risk or vulnerable.

Read our help pages 

Our guide has information  that may help you, such as what to do if: 

  • you've had a breakdown in a relationship with your parents or partner, or you're the victim of domestic abuse
  • you're a young person who's been in care or was told to leave home
  • an ex-forces member
  • you've recently left prison or hospital and have nowhere to go
  • you're an asylum seeker or refugee

We also have information to help you if:

  • you're facing eviction from a private tenancy 
  • you need medical help 

Talk to your support worker

If you have a support worker they'll be able to give you advice or make a referral for you to get advice.

Other organisations that may be able to help you

There are other organisations that might be able to help you with your housing situation:

Bristol Homelessness and Rough Sleeping Strategy 2019-24

Our five year pdf Homelessness and Rough Sleeping Strategy (1.09 MB)  aims to help prevent homelessness and make Bristol a city where nobody sleeps rough.