Complaints and feedback

We aim to give all our customers a good service, but sometimes we make mistakes. So if you're unhappy with something we've done, please let us know. There is no charge for making a complaint or sending us feedback.

Choose the main topic your complaint is about. Don't worry if you're unsure, pick 'Other complaints and feedback' and we’ll pass it to the right team.

If you have an on-going complaint, please email complaints.feedback@bristol.gov.uk.

Privacy statement: what we do with your personal data

Read our privacy statement to see what we do with your personal data.

Complaints procedure

Find out how we deal with complaints and what to do if you're not happy.