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Complaints and feedback

Complaints and feedback

We aim to give all our customers a good service, but sometimes we make mistakes. If you're unhappy with something we've done, please let us know. There's no charge for making a complaint or sending us feedback.

Privacy statement: what we do with your personal data

Read our privacy statement to see what we do with your personal data.

Complaints procedure

On-going complaint

If you have an on-going complaint, please email complaints.feedback@bristol.gov.uk

Complaints procedure

Find out how we deal with complaints and what to do if you're not happy.