Report a change of tenancy to make sure charges or discounts are correct.
You can report a change of a tenancy at a single property, a House in Multiple Occupation, or tenancy changes at multiple properties.
When to contact us
You should only contact us in the month before the move.
This helps us keep your council tax account accurate and reduces the risk of issuing an incorrect bill if your circumstances change.
Report a tenancy change for a single property
Use this form if you're a landlord reporting a change of tenant in one property.
If you're doing this form on behalf of a landlord, give their details, not yours.
Tell us about a change of tenancy
You'll need your:
- tenants' names
- tenancy dates
- moving dates
Report a tenancy change in a House in Multiple Occupation (HMO)
If your tenant is moving into or out of a HMO, they're usually not responsible for paying council tax.
In most HMOs, the property owner or landlord is liable for the council tax bill. For more information, see Council Tax (Liability for Owners) Regulations 1992.
If this applies to you, you'll need to use our Contact us form below and:
- Select No when asked, "Do you want to tell us about a change in tenancy at a property that you are responsible for?"
- Complete the General Enquiry Form.
Report tenancy changes for multiple properties
If you manage several properties and need to report multiple tenancy changes at once, you should follow these 3 steps.
1: Complete the tenancy changes spreadsheet
Download and fill in the spreadsheet Landlord Multiple Tenancy Changes Spreadsheet(62 KB) .
You must:
- complete all mandatory fields, ensure the information provided is accurate and up to date, and remove any blank, incomplete or duplicate records
- only include properties within the Bristol City Council area
- not include Council Tax exempt properties, such as student halls of residence
- not send single or ad hoc updates
Returns should include multiple tenancy changes and be submitted once a month.
There is no limit to the number of changes that can be included in a monthly return.
2: Name your file correctly
Name your spreadsheet using the format: CompanyName_YYYYMMDD
Example: If your company is AAA Maintenance and you're submitting on 9 October 2026 name the file: AAAMaintenance_20261009
This helps us identify your submission and process your tenancy changes more efficiently.
3: Email us your spreadsheet
Email the completed spreadsheet to ct.landlords@bristol.gov.uk with the subject line: Change of Tenancy Report
This email address is only for landlords submitting a Change of Tenancy spreadsheet.
Do not use this email address for any other Council Tax enquiries, as these will not be acknowledged or responded to.
For all other enquiries, use the Council Tax contact us form.