Data protection and subject access requests

What a subject access request is and how to see the information we hold about you.

What is a subject access request

You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request.

You can ask for: 

  • confirmation that your personal data is being processed by us
  • a description and copy of your personal data
  • the reasons why we’re using your data 
  • details of the organisations that we share your data with

You also have a right to have your data corrected or deleted. 

Make a subject access request

When you make a request you must send us:

  • subject access request fee
  • verified proof of ID

Subject access request fee

You need to send us a cheque for £10 made payable to Bristol City Council.

Send the cheque to: 

Data Protection Officer, Bristol City Council, ICT Commissioning and Information Governance, PO Box 3176, Bristol, BS3 9FS 

You’ll need to include your name and address so we know it’s for your subject access request.

We must respond to you within 40 calendar days of receiving your request, fee and proof of identity. 

Proof of ID

Under the Data Protection Act you must give us proof of identity by uploading a scanned certified copy of one of the following:

  • full valid driving licence issued by a member state of the EC/EEA 
  • birth certificate or Certificate of Registry of Birth or Adoption 
  • full valid passport or ID card issued by a member state of the EC/EEA or Travel Documents issued by the Home Office or Certificate of Acknowledgement letter (SAL)

If your name is different from one on the document you must supply evidence to confirm change of name such as a marriage certificate.

How to certify your ID

For information on certifying your ID visit the GOV.UK certifying page.

If you can't provide a certified copy of your ID then you'll need to come to the Citizen Service Point to show your ID in person.

We may be able to accept a copy rather than certified copy if we are satisfied you are who you say you are before releasing any personal records to you.

The Post Office also offers a certification service.

Make a subject access request

Or complete and return our subject access request form (pdf, 149k) (opens new window) .

Your privacy

The Data Protection Act 1998 controls the way we store and use your personal records. 

Your privacy is important to us and we take great care to protect it.

Privacy statement: what we do with your personal data 

How long we keep our records 

Our Publication Scheme (pdf, 672k) (opens new window) shows how long we keep records for.