Rent and service charges

Rent and service charges

Rent and service charges are calculated according to the type of home you live in and the services you receive.

We review rent and service charges every year and we will give you 28 days’ notice of any changes to your rent and service charges.

How we set your rent

The rent you pay is set according to a national formula and is calculated, based on the number of bedrooms in your home and the valuation of your property (as at 1999 values). 

Information about the rent increase for 2022/23

Your rent increase is 4.1%. This rent increase is based on the Consumer Price Index figure, as of September 2021, plus 1%.

Housing Benefit

If you get Housing Benefit we'll tell them of the change in your weekly rent. However, if your income is changing then you will need to report this change to Housing Benefit online or phone 0117 922 2300.

Universal Credit

If you receive Universal Credit, whether the payment is made to you or directly to your rent account you will need to notify Universal Credit, via your online journal or by calling 0800 328 5644.

There is a 30% increase on your a communal heating and hot water charge weekly as part of your rent.

Cost of gas

There has been a large rise in the cost of gas. We notified our tenants with this type of heating, with their bills last year, we put posters in the communal areas of blocks, and we wrote to people to prepare them for this. 

Direct Debit

If have a Direct Debit we'll make the changes automatically, and you will be notified of the changes in accordance with the Direct Debit guarantee.

Standing Order

If you pay by Standing Order, you will need to amend your Standing Order with your bank yourself. Please do this for any payments from 1 April 2022.

If you pay by monthly Standing Order, please multiply your new weekly rent by 52 and divide by 12 for your new monthly amount.

Further information about your rent increase (pdf, 368KB) (opens new window) .

Service charges

You may have to pay service charges, if you have communal facilities or some specific services. Some charges are based on the size of your property or level of service that you receive.

If you would like more information on service charges contact using the online rents enquiry form.