• Skip to content
  • Skip to navigation

bristol.gov.uk

  • Your account Your account

National Trading Standards Estate and Letting Agency Team

  • Home
  • Estate agency
  • Letting agency
  • Enforcement
  • Consumers
  • Our guidance
  • About

Estate agency

  • What estate agency work is

    Estate agency work definition and exceptions, intermediaries, property raffles.

  • Who can be an estate agent

    Who can and who cannot be an estate agent.

  • Estate agency legislation

    Legislation that describes what you must do to act lawfully in estate agency work.

  • Estate agency redress schemes

    What are the approved estate agency redress schemes, and what happens if you don’t join one.

  • Fees, charges, and terms of business

    What fees and charges information you must give your clients, and how you must define terms of business.

  • Keeping clients informed

    What information you must give to clients about services provided to buyers, referral fees, personal interest in a transaction, and offers.

  • How to handle clients’ money

    Holding deposits, keeping client accounts, paying interest.

  • Regulations you must follow

    Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Business Protection from Misleading Marketing Regulations 2008 (BPRs).

  • Energy performance of buildings regulations

    What you need to do to comply with Energy performance of buildings regulations.

  • Money laundering for estate agents

    How best to protect against money laundering.

  • Data Protection and GDPR

    What regulation you need to comply with if you collect information about individuals.

  • Warning orders and prohibition orders

    What warning orders and prohibition orders are, how to appeal, how to apply to have an order varied or revoked.

  • Public Register of Orders

    What the Public Register of Orders is and how to view it.

  • Property listing terms for estate agents

    Guidance on the consistent use of property listing and advertising terms for estate agents.

Did you find what you were looking for?

Follow us:

  • twitter
  • Contact
  • Complaints and feedback
  • Cookies
  • Privacy
  • Accessibility

Copyright © 2023 Bristol City Council