If you find it difficult to arrange your own care or to represent yourself, you can ask someone to help with making decisions and talk to us for you.
If someone speaks or acts on your behalf when arranging or managing your care, this is called advocacy. You can choose your own advocate or we can provide one for you. They will:
- help you make decisions about your life
- speak out about issues that matter to you
- protect your rights
If you think you need advocacy, use our Contact Care Direct online form so we can suggest the best organisation for you.
Advocates you know
Someone you already know can support you to get your voice heard in a range of situations. Your advocate could be:
- a family member
- a friend
- someone from your community
- a member of a faith group
Who can use our advocates
We can provide more formal advocacy for adults where you or your carer find it difficult to get care and support services. This could be because you have:
- learning difficulties
- mental health problems
- physical disabilities
- sensory impairment
We can also provide advocates to the carer of anyone with one or more of these issues, as well as if you're involved in a safeguarding adults enquiry or review.
When you may need an advocate
- when we're assessing or reviewing your care needs
- if a service is withdrawn or reduced
- if you have a disagreement with us
- if you have a disagreement with your carer
- when you're discharged from, or admitted to, a home or day centre
- if you want to make a complaint to us about social care or a complaint about an NHS funded health service
Advocacy help packs
To help you advocate about a health or care complaint for someone else, or for yourself, there are self help packs available for you to use from The Advocacy People. They also have easy read leaflets and BSL signed videos for you to use.
Plans for the future
The Care Act means that each council needs to look at how it provides advocacy. We're using this as an opportunity to look at advocacy as a whole in Bristol to see if we could do things better.