How to tell us you need to cancel a bus pass, and what to do with the cancelled pass.
We can cancel a bus pass if:
- the person it belongs to has died
- you've moved out of Bristol
- you don't need the pass anymore
Tell us to cancel a bus pass
You need to tell us why you want to cancel the bus pass.
You contact us by:
Phone: 0117 922 2600
Or write to:
Concessionary Travel (CH)
PO Box 3399
What do with the cancelled bus pass
You do not need to return a cancelled card. Cut up old cards and put them in the bin.