Extra care housing

Extra care housing

1. What is extra care housing

Extra care housing, sometimes known as assisted living, is for older people with care and support needs who want to be active and independent.

Our one or two bedroom extra care housing (ECH) flats are part of complexes with public spaces that may include:

  • restaurant
  • activity room
  • lunch club
  • hairdressers
  • shop

These areas can also be used by local older people.

Every extra care flat has an alarm linked to a 24-hour control centre.

Other services available at an extra cost include:

  • personal care, such as washing or dressing
  • domestic help, such as laundry and housework
  • meals

2. Who can live in extra care housing

Extra care housing accommodation is for people over:

  • 65 years old
  • 55 years old who are disabled, have learning difficulties or mental health issues

3. How to get a place

Most of the flats are rented to people on the health and social care waiting list. Contact us using the Care Direct contact and referral form to request an assessment. Let us know if you already have a social worker.

Some flats are available for sale in four of our locations; contact the housing provider directly to find out more. Some of the apartments for sale will also be advertised through HomeChoice Bristol, with priority given to older people already on the extra care housing waiting list or registered with HomeChoice Bristol.

4. Where you could live

We have 13 ECH locations, which we developed with six other housing providers. You can visit them before deciding which one suits you best; contact the partnership directly to arrange a visit.

A new location at Stoke Gifford was completed in November 2018.

ABC Centre

Location: Chessington Avenue, Hengrove
Opened: Spring 2004
Partnership: Brunelcare
No flats for sale.

Westbury Fields

Location: Greystoke Avenue, Southmead
Opened: April 2004
Partnership: St Monica Trust
Some flats available on a part buy, part rent basis in the wider village.

Hillside Court

Location: Meg Thatcher's Gardens, St George
Opened: June 2004
Partnership: Housing 21
No flats for sale.

Anchor House/Southlands

Location: Well's Road, Knowle
Opened: Southlands, Winter 2005, and Anchor House, Summer 2004
Partnership: Guinness Trust
No flats for sale.

Colliers Gardens

Location: Delabere Avenue, Fishponds
Opened: January 2006
Partnership: Brunelcare
No flats for sale.

Monica Wills House

Location: West Street, Bedminster
Opened: October 2006
Partnership: St Monica Trust
Some shared ownership and flats for sale.

Lincoln Gardens

Location: Gaunts Ham Park, Lawrence Hill
Opened: April 2008
Partnership: Guinness Trust
No flats for sale.

Blaise Weston Court

Location: Broadlands Drive, Lawrence Weston
Opened: April 2008
Partnership: Hanover Housing Association
No flats for sale.

Waverley Gardens

Location: off Queens Road, Bishopsworth
Partnership: Brunelcare
Opened: September 2009.
10 flats for sale on a part buy, part rent basis. 

Bluebell Gardens

Location: Hollway Road, Stockwood
Opened: June 2012
Partnership: Housing 21
Shared ownership available.

Ash Lea Court

Location: Lyddington Road, Monks Park
Opened: November 2009
Partnership: Hanover Housing Association
Four flats for sale on a part buy, part rent basis.

Stoke Gifford Village

Location: Coldharbour Lane, Stoke Gifford
Opened:  November 2018
Partnership: Extra Care Charitable Trust

Haberfield House

Location: Holloway Road, Stockwood
Opened:  November 2018
Partnership: Bristol Charities


5. The cost

The costs are different based on your situation, which we’ll find out about when we talk to you. We'll look at your income, savings and the likely cost of moving into extra care housing.

We’ll also visit you to talk about the benefits you’re entitled to and help you to claim them. These could include Attendance Allowance, Disability Living Allowance, and Pension Credit.

You’re responsible for your utilities bills such as gas and electricity, but if there’s a charge for housing services related to the upkeep of the building, then these costs could be covered by your Housing Benefit.

In some locations you can pay for a hot mid-day meal and in other locations this is included in the price.

They may be extra costs for some activities.

6. Who provides the care

Care is provided by established quality care providers. Some built the schemes and act as landlords, while others are based onsite but don’t run the building.

All of our schemes have 24 hour staff cover, apart from the ABC centre in Whitchurch which has cover from 7am to 10pm, with extra night visits for planned care.

If your needs change a lot, we can reassess them to make sure that the extra care housing scheme is still right for you. We can arrange more support where it will help, or we can explain your options for nursing care if you need it.

7. Meals

All our extra care housing schemes can provide a hot lunch. Most schemes have a restaurant, but some offer a reheated meal. You normally pay for meals individually, but they can be included in the rent at some locations. Care and support staff can also help you to cook your meal in your own kitchen or prepare it for you as part of your support.

8. Electrical appliances and furniture

All our extra care housing schemes have cookers with hobs and an oven and often include a fridge, but there are some schemes where you might need to buy your own fridge.

There are washing machines for you to use in the communal laundry facilities, or your care worker can do this for you either as part of your support or as an extra service for a cost.

You can take your own furniture as long as it comfortably fits in the flat. If you need to buy furniture, furnishings or a fridge, you might be able to apply for a Community Care Grant.

9. How to complain about your extra care housing

You should first speak to your ECH scheme manager about the issue.

If you’re still not happy, call us on 0117 987 4222.