Cancel a bus pass

Cancel a bus pass

How to tell us you need to cancel a bus pass, and what to do with the cancelled pass.

We can cancel a bus pass if:

  • the person it belongs to has died 
  • you’ve moved out of Bristol
  • you don’t need the pass anymore

Tell us to cancel a bus pass

You need to tell us why you want to cancel the bus pass.

You contact us by:

Email: bus.passes@bristol.gov.uk
Phone: 0117 922 2600

Or write to:

Travelcard Office (100 Temple St)
PO Box 3399
100 Temple Street
Bristol
BS1 9NE

What do with the cancelled bus pass

You can either:

  • return the cancelled bus pass to us at the address above
  • cut it up and throw it away