Replacement bus pass
Replacement bus pass
Replace a lost, damaged or stolen bus pass.
Lost or damage bus pass or change of name
If you've lost or damaged your bus pass, or you need to change your name, you can order and pay for a new one online. We accept all debit or credit cards.
Cost
A replacement bus pass is £7.45.
Stolen bus pass
You'll need to provide a Crime Reference Number.
Cost
It's free to replace your bus pass if it has been stolen.
Other ways to apply
If you can't apply online, you can download and fill in a paper application form (pdf, 71KB) (opens new window) .
Send it to:
- bus.passes@bristol.gov.uk, or
- Travelcard Office (100 Temple St)
PO Box 3399
100 Temple Street
Bristol
BS1 9NE
Renew your pass
You don't need to renew your bus pass if your current one is expiring soon. We’ll contact you before the other one runs out.
Contact us
Travelcard Office (100 Temple St)
PO Box 3399
100 Temple Street
Bristol
BS1 9NE
Telephone: 0117 922 2600
Email: bus.passes@bristol.gov.uk