Replace a lost, damaged or stolen bus pass.
Lost or damaged bus pass or change of name
If you've lost or damaged your bus pass, or you need to change your name, you can order and pay for a new one over the phone.
Call: 0117 922 2600
We accept all debit or credit cards.
Cost
A replacement bus pass is £7.45
Stolen bus pass
You'll need to provide a Crime Reference Number.
Cost
It's free to replace your bus pass if it has been stolen.
Other ways to pay
If you are unable to make a payment over the phone you can fill in and return a pdf paper application form(145 KB) .
Cheque and Postal Orders should be made payable to Bristol City Council.
Send it to:
- bus.passes@bristol.gov.uk, or
- Concessionary Travel (CH)
PO Box 3399
Bristol
BS1 9NE
Renew your pass
You don't need to renew your bus pass if your current one is expiring soon. Well contact you before the other one runs out.
If you do not hear from us, email bus.passes@bristol.gov.uk or call 0117 922 2600.
Contact us
Concessionary Travel (CH)
PO Box 3399
Bristol
BS1 9NE
Telephone: 0117 922 2600
Email: bus.passes@bristol.gov.uk