Replacement bus pass

Replace a lost, damaged or stolen bus pass.

Lost or damage bus pass or change of name

If you've lost or damaged your bus pass, or you need to change your name, you can order and pay for a new one online. We accept all debit or credit cards.

Apply and pay

Cost

A replacement bus pass is £7.45.

Stolen bus pass

You'll need to provide a Crime Reference Number.

Replace a stolen bus pass

Cost

It's free to replace your bus pass if it has been stolen.

Other ways to apply

If you can't apply online, you can call us and make a payment over the phone on: 0117 922 2600.

Or you can fill in and return a paper application form (pdf, 71KB) (opens new window) .

Cheque and Postal Orders should be made payable to Bristol City Council.

Send it to:

• bus.passes@bristol.gov.uk, or
• Travelcard Office (100 Temple St)
  PO Box 3399
  100 Temple Street
  Bristol
  BS1 9NE

Renew your pass

You don't need to renew your bus pass if your current one is expiring soon. We’ll contact you before the other one runs out.

Contact us

Travelcard Office (100 Temple St)
PO Box 3399
100 Temple Street
Bristol
BS1 9NE

Telephone: 0117 922 2600

Email: bus.passes@bristol.gov.uk