Guidance for enforcement of sales and letting businesses
Guidance for enforcement of sales and letting businesses
Documents to help officers with the enforcement of estate and letting agents
Estate Agencies enforcement
Our Trading Standards Estate Agency Compliance Toolkit has information to help with local compliance work.
It includes:
- best practice
- example letters
- scenarios for enforcers
To access the toolkit contact us with your email address and we'll send you log in details for our khub site.
Letting agencies enforcement
The Tenant Fees Act
The Tenant Fees Act came into force on 1 June 2019. It explains the amount of fees which can be charged to a tenant.
- Tenant Fees Act 2019: statutory guidance for enforcement agencies
- Guidance for local authorities: how to apply the Tenant Fees Act 2019 (pdf, 259KB) (opens new window)
We have a toolkit to help you understand the Tenant Fees Act. To access the toolkit contact us with your email address and we'll send you log in details for our khub site.
Notice of intent
You can use a notice of intent to tell a trader that they’ll receive a fixed penalty notice if they don’t comply with the law.
You can issue a notice of intents for the following categories:
- Client money protection schemes (pdf, 421KB) (opens new window)
- Fee advertising (pdf, 796KB) (opens new window)
- Prohibited payments (pdf, 721KB) (opens new window)
- Redress schemes (pdf, 421KB) (opens new window)
Final notices
There are final notices for the same four categories:
- Client money protection schemes (pdf, 592KB) (opens new window)
- Fee advertising (pdf, 888KB) (opens new window)
- Prohibited payments (pdf, 789KB) (opens new window)
- Redress schemes (pdf, 694KB) (opens new window)
Report a property sales business
You can report a property business using our contact form.