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National Trading Standards Letting Agency Team

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Letting agency

  • Tenant fees act

    What is a letting agent, what is a landlord, what the Tenant Fees Act 2019 covers and applies to, property guardians, other legislation you need to follow.

  • Regulations you must follow

    Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Business Protection from Misleading Marketing Regulations 2008 (BPRs).

  • Redress scheme membership

    What a redress scheme is, who needs to join one, what happens if you do not join.

  • CMP scheme membership

    What you need to do if you’re a letting agent or property manager who holds client money.

  • Prohibited and permitted payments

    What payments your letting agency is and is not allowed to request, what happens if you charge a prohibited payment.

  • Publishing fees and scheme information

    What information you need to display in your premises and publish on your website, how you need to do this, what happens if you don’t.

  • Tenancy deposit protection

    Government tenancy deposit schemes, when you need to protect a tenancy deposit, what happens if you don’t.

  • Energy performance and efficiency

    Energy Performance of Buildings Regulations and Minimum Level of Energy Efficiency Standard.

  • Money laundering for letting agents

    How letting agents can protect against money laundering.

  • Data Protection and GDPR for lettings agents

    What regulation you need to comply with if you collect information about individuals.

  • Breaching letting agency legislation

    What happens if you don’t comply with the Tenant Fees Act 2019 and other letting agency legislation.

  • Notice process

    Notice of Intent, Final Notice, how and when to appeal a Final Notice.

  • Property listing terms for letting agents

    Guidance on the consistent use of property listing and advertising terms for letting agents.

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