How to contact the National Trading Standards Letting Agency Team (NTSLAT).
For local authorities or other government departments
Use the contact form to get in touch with NTSLAT about lettings and property management queries:
For media enquiries
For media enquiries, contact the National Trading Standards Communications Team:
- call: 020 7101 5013
- email: press@nationaltradingstandards.co.uk
For consumer and industry enquiries
The National Trading Standards Letting Agency Team (NTSLAT) does not give individual consumer or business advice and we do not become involved with routine disputes or complaints between consumers and agents.
Consumers
Go to our webpage for Consumers. You can also:
- contact your local trading standards service
- contact your local authority housing or environmental health team
- go to the redress scheme, if your letting agent or property manager is a member
- go to the CMP scheme, if your letting agent or property manager is a member
- call Citizen's Advice consumer helpline, if you're in England or Wales
- call Consumerline, if you're in Northern Ireland
- contact Advice Direct Scotland, if you're in Scotland
- contact your local authority
- seek independent legal advice
Industry
Go to our webpage about letting agency legislation.
You can also:
- contact your local trading standards service
- contact your local authority housing or environmental health team
- go to Business Companion
- seek independent legal advice
We welcome all information about trading practices relating to letting agents and property managers. If you want to give us information you think we should investigate, contact us.