Consumers

Make a complaint about or report a letting agent or property manager

Make a complaint about or report a letting agent or property manager, what legislation they must comply with, how to make a complaint or resolve a dispute with a letting agent or property agent.
If you've been charged a prohibited payment

What to do if you've been charged a prohibited payment, contact letters, who to complain to.

The information on the website is based on the legislation in force at the time the content was produced. It is not necessarily comprehensive and is subject to revision in the light of further information should there be changes to the legislation referenced here. Only the courts can interpret statutory legislation with any authority. This information provided is not intended to be a definitive guide to, nor substitute for, the relevant law. Independent legal advice should be sought where appropriate.