National Trading Standards
Letting Agency Team

The National Trading Standards Letting Agency Team (NTSLAT) is hosted by Bristol City Council, being the lead enforcement authority (LEA) for the Tenant Fees Act 2019 (TFA 2019) and “relevant letting agency legislation” in England.

The relevant letting agency legislation

The relevant letting agency legislation:

What we do

Our general duties as lead enforcement authority are specified in Section 25 of the Tenant Fees Act 2019 as to:

  • oversee the operation of the relevant letting agency legislation
  • issue guidance to enforcement authorities about the exercise of their functions under the Tenant Fees Act 2019
  • provide information and advice to authorities and the public in England about the operation of the relevant letting agency legislation
  • keep under review and advise the Secretary of State about social and commercial developments in England and elsewhere relating to tenancies, the carrying on of letting agency work and related activities, and the operation of the relevant letting agency legislation

We may take steps to enforce the relevant letting agency legislation where we consider it's necessary or expedient to do so.

What we do not do

We do not:

  • give specific, individual advice to consumers or businesses
  • mediate or arbitrate in individual complaints
  • award civil redress
  • conduct routine investigations

Routine investigations are the responsibility of local authority trading standards, environment health and housing teams. However, in certain circumstances we may investigate relevant letting agency legislation breaches where a local authority cannot.

The information on the website is based on the legislation in force at the time the content was produced. It is not necessarily comprehensive and is subject to revision in the light of further information should there be changes to the legislation referenced here. Only the courts can interpret statutory legislation with any authority. This information provided is not intended to be a definitive guide to, nor substitute for, the relevant law. Independent legal advice should be sought where appropriate.