Publishing fees and scheme information

What information you need to display in your premises and publish online, how you need to do this, what happens if you don't.

If you're a letting agent, Chapter 3 of The Consumer Rights Act 2015 (as amended by the Tenant Fees Act 2019) states you must publish:

  • the list of relevant fees you charge landlords and tenants 
  • with the list of fees:

List of fees

As a letting agent, you must publish:

  • the fees you charge landlords in connection with the letting agency or property management work you do for them
  • any permitted payments that may be required from tenants  

Your list of fees must be:

  • clearly displayed at all your business premises where you have face to face contact with customers and clients in a place where they're likely to see it
  • published on your website
  • published on any third-party website used to advertise property to let in England, such as property portals and Facebook. Alternatively, you can have a link to your own website, where the information is. 

The fees must be:

  • described in enough detail that the landlord or tenant knows what they're for or what service is to be provided
  • clear on whether the fee is per tenant or per property
  • inclusive of any tax: if you cannot determine this in advance, you should explain how you'll calculate the fee

Not displaying or publishing a list of the fees as required is a breach of the publication requirements of the Consumer Rights Act 2015. You could be issued with a financial penalty up to £5000 per breach.

Publishing details of your redress and client money protection membership

Go to our webpages on client money protection and redress membership for your legal obligations in this regard.

The Consumer Rights Act 2015 states that, if you have to be a member of a CMP scheme or redress scheme, you must display or publish a statement that:

  • indicates you're a member of a client money protection or redress scheme
  • give the name of the scheme you're a member of

This information must be displayed with your list of relevant fees:

  • clearly at all your business premises where you have face to face contact with customers and clients, in a place where they're likely to see it
  • published on your website
  • published on any third-party website used to advertise property to let in England, such as property portals and Facebook. Alternatively, you can have a link to your own website, where the information is.

Not displaying or publishing a statement of your membership as required is a breach of the publication requirements of the Consumer Rights Act 2015. You could be issued with a financial penalty up to £5000 per breach.

Further guidance

If you're not sure what information you need to display at your premises and publish online, you can get advice from: 

The information on the website is based on the legislation in force at the time the content was produced. It is not necessarily comprehensive and is subject to revision in the light of further information should there be changes to the legislation referenced here. Only the courts can interpret statutory legislation with any authority. This information provided is not intended to be a definitive guide to, nor substitute for, the relevant law. Independent legal advice should be sought where appropriate.