Renters' Rights Bill

This new legislation will change the law around private renting. It's expected to come into law in late 2025, with most of the new rules starting in 2026. For more details visit GOV.UK.

How to request a refund

Use our online refund application form to submit your request. If your account was not paid by Direct Debit, you'll need to provide evidence of your entitlement as part of the form.

Once your request is approved, all refunds will be processed by BACS (bank transfer).

Apply for a refund online

Changes that you will need to contact the Valuation Office Agency about

You may need to contact the VOA if you make certain changes to your business type or premises.