How to request a refund
Use our online refund application form to submit your request. If your account was not paid by Direct Debit, you'll need to provide evidence of your entitlement as part of the form.
Once your request is approved, all refunds will be processed by BACS (bank transfer).
Changes that you will need to contact the Valuation Office Agency about
You may need to contact the VOA if you make certain changes to your business type or premises.