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Adult social care: complaints and feedback

Adult social care: complaints and feedback

Before you make a complaint, you could try one of the following services:

If you'd still like to make a complaint or give feedback complete our online form.

Make a complaint All complaints are confidential
Give feedback We read your comments carefully, but don’t usually reply

Do you need help making this complaint?

An advocate can give you advice and help you make your complaint.

If you’d like an advocate’s help, you can contact Complaints Procedure Advocacy.

Easy read guide to making a complaint about Adult Social Care services (pdf, 411k) (opens new window) (pdf, 452KB) (opens new window)

Other ways to make a complaint or give us feedback: statutory complaints

Other ways to make a complaint or give us feedback

Phone

You can call 0117 922 2723, Monday to Friday from 10am to 4pm.

Visit

Visit our Citizen Service Point.

Write to

Customer Relations (100 TS)
PO Box 3176
Bristol
BS3 9FS

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email complaints.feedback@bristol.gov.uk or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.