Contact with the council: complaints and feedback

You must answer all questions unless marked as optional.

Make a complaintWe always assess and reply. All complaints are confidential.
Give feedbackWe read your comments carefully, but don’t usually reply.

Other ways to make a complaint or give us feedback


You can call 0117 922 2723, Monday to Friday from 10am to 4pm.


Visit our Citizen Service Point.

Write to

Customer Relations (100 TS)
PO Box 3176

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.