Parks, libraries and leisure: complaints and feedback

Parks, libraries and leisure: complaints and feedback

Make a complaint or give feedback about parks, libraries, museums, sports centres and swimming pools

Before you make a complaint, you could find out what kind of maintenance we do in parks.

You can report a problem in a park or green space, such as:

  • grass that needs cutting
  • hedges that need pruning
  • broken play equipment in a play area

You can also report a problem with a tree.

Litter in parks and open spaces

We're working through a large number of reports where people are failing to dispose of rubbish in the bins provided, or take it home with them if bins are full.

We’re working as quickly as we can, however there may be delays in attending to these issues because of lower than usual staffing levels designed to aid social distancing measures due to coronavirus (COVID-19).

If you'd still like to make a complaint or give feedback complete our online form.

Make a complaint All complaints are confidential
Give feedback We read your comments carefully, but don’t usually reply

Other ways to make a complaint

Other ways to make a complaint or give us feedback


Visit our Citizen Service Point.

Write to

Customer Relations (100 TS)
PO Box 3399

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.