View our council housing annual reports and satisfaction surveys, find out how we're regulated.
We aim to provide high quality services that are both cost effective and meet your needs.
To help us see how well we are performing, we:
- measure how well each of our services are doing
- compare our performance over time and against similar organisations
- look for ways that we can improve the services we provide
View our performance
The documents below show how we're performing and help you to hold us to account as your landlord.
Annual report 2024
Previous annual reports
- pdf Annual report 2023(573 KB)
- pdf Annual report 2022(1.44 MB)
- pdf Annual report 2021(2.11 MB)
- pdf Annual report 2020(532 KB)
- pdf Annual report 2019(5.05 MB)
- pdf Annual report 2018(1.32 MB)
- pdf Annual report 2017(2.00 MB)
- pdf Annual report 2016(1.26 MB)
How we're regulated
We're regulated by the Regulator for Social Housing (RSL).
Tenant Satisfaction Measures
Tenant Satisfaction Measures are a recent regulatory requirement.
Registered social housing landlords have a duty to collect performance information in line with Tenant Satisfaction Measures as required by the Regulator of Social Housing.
All registered social housing landlords, including Bristol City Council must:
- Collect performance data in line with the Tenant Satisfaction Measures from April 1, 2023.
- Annually submit performance results against the Tenant Satisfaction Measures to the Regulator of Social Housing, commencing June 2024.
- Annually publish performance against specified Tenant Satisfaction Measures, from September 2024.
The Tenant Satisfaction Measures are intended to help empower social housing tenants to scrutinise their landlord's performance and in holding their landlords to account.
For more information visit Tenant Satisfaction Measures Standard (GOV.UK)
Our approach to collecting tenant satisfaction measures
Read our pdf Tenant satisfaction measures: summary of approach 2023-24(343 KB) .
This shows our approach to collecting and reporting on our performance against tenant satisfaction measures during 2023 to 2024.
Tenant Satisfaction Measures Survey 2024 - 2025
We've hired Acuity Research & Practice, an independent market research company, to conduct surveys with our residents.
They specialize in social housing and will ask about your experience with Bristol City Council and your satisfaction with our services.
The survey questions are based on the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing from April 2023. The questions cover five themes:
- building safety
- engagement
- neighbourhood management
- handling of complaints
- repairs
A member of the Acuity team may contact you, via phone call and ask you the survey questions. This will be an opportunity to share your feedback on the services we provide.
What we will do with the survey results
We'll use the results from the survey to address areas that you want to see improved and we will annually publish the results and submit them to the Regulator of Social Housing.
National standards
There are regulatory standards for all landlords of social housing, to ensure that all landlords provide high quality responsive services to their tenants.
Imperial Apartments review
Between February and May 2022 a review was carried out into the suitability of Imperial Apartments for families with children. The results of this review were published in June 2022.
View the pdf Imperial Apartments review report(409 KB) .
Housing complaints and feedback
To make a complaint or give feedback about council housing, housing benefits or private housing, visit the housing complaints page.
Housing Ombudsman Complaint Handling Code
Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.