Pay your rent

You can pay your rent in many ways, including by Direct Debit, online, by phone, by post, in person or by bank transfer.

We're being inspected by the Regulator of Social Housing.

Find out about the inspection on Housing Consumer Standards Programme.

New tenants

If you're a new tenant, we'll contact you in the first two weeks of your tenancy to help you set up your payment methods.

Your tenancy agreement will show how much your rent and other charges are per week, but you can choose to pay:

  • weekly
  • every 2 weeks
  • monthly

How to work out your monthly payments

Your monthly payment is calculated by multiplying your weekly rent by 52 (weeks in the year) and then dividing the figure by 12 (for 12 monthly payments).

For example:

  • Weekly rent = £100
  • Yearly rent (£100 x 52 weeks) = £5,200
  • Monthly payment (52 divided by 12) = £433.33

Your accounts

There is a unique payment reference number for rent, service charges, garage and car parking accounts and another reference number for your heating account.

You'll find the reference numbers on your:

  • account statement
  • account increase letter
  • invoice or arrears letter

If you do not use the correct reference number, it may cause a delay in your payment.

Ways to pay

You must pay your rent and other charges in advance to avoid getting into arrears.

Direct Debit 

Direct Debit is one of the easiest and most convenient ways to pay your rent and other charges.

It will be paid automatically, so you don't have to worry about missing a payment.
 

To set up a Direct Debit:

We'll need to know:

  • name and address of your bank or building society 
  • name of account holder  
  • account number  
  • sort code

Your payments are covered by the Direct Debit guarantee.

Online

Pay your rent

You'll need your payment reference number. You'll find this on your account statement, rent increase letter, invoice or arrears letter. If you do not use this number, it will cause delays in payments showing on your rent account.

Internet banking

To make a payment from your internet banking service, login to your account through the website or mobile banking app.

You'll need:

  • your relevant account payment reference number
  • our sort code of 560005
  • our account number of 41322282

Phone

Call our 24-hour automated payment line on 0117 903 6402. 

There is no charge for using a debit or credit card.

Find out more about call charges on GOV.UK. 

In person

You can make a rent payment at any Post Office or PayPoint outlet using a payment swipe card. 

  • For rent, garage, car parking, service charges and any other charges, use your housing payment swipe card.
  • For your heating, use your heating payment swipe card.

Allow 4 working days for payments to reach your account. There's no charge for this service.

Find your nearest Post Office

Find your nearest PayPoint outlet

If you lose your payment swipe card, you can request a replacement card. Make it clear on the form if you need a rent payment swipe card or a heating payment swipe card.

At our Citizen Service Point

You can pay by debit or credit card at our Citizen Service Point.

There is no charge for using a debit or credit card.

We cannot accept cash payment.

Tell us about a problem with a form, page or account