Pay your rent

You can pay in many ways, including by Direct Debit, online, by phone, by post, in person or by bank transfer.

Direct Debit

How to set up a Direct Debit with us.

You’ll need:

  • bank or building society name and address
  • bank or building society account number
  • name of the account holder
  • branch sort code

Fill out our direct debit form (pdf, 35k) (opens new window) and post it to the address on the form.

You can also go to any Citizen Service Point with your bank, building society or credit union account details and fill out a form there.

Your payments are covered by the direct debit guarantee (pdf, 15k) (opens new window) .

How to work out your monthly direct debit payments

Your monthly payment is calculated by working out how much you must pay to have a clear rent account by the end of the financial year (March 31), divided by the number of monthly payments left in the year.

  • we’ll automatically take your payment from your account on a monthly basis
  • you can pay on the 5th or 25th of each month
  • you must pay in advance

Online

Pay your rent

You'll need your 14-digit reference number. You'll find this on your account statement, rent increase letter, invoice or arrears letter.

There is no charge for using a debit card.

There is a 1.8% charge on all credit card payments.

If you don’t know your account reference number, you can pay using your Housing PIN (Personal Identification Number). This is the eight-character number that appears below your name on your swipe card.

Standing order

Fill in the standing order form (pdf, 210k) (opens new window) and post it to us.

You can also post it directly to your bank, building society or credit union and let us know the start date and the amount of your standing order.

You must pay in advance.

If you need to make any changes to your standing order contact your bank, building society or credit union directly.

Internet banking

To make a payment from your internet banking service, sign in at their website. You'll need:

  • your 14-digit rent account reference number, you'll find this on your account statement, rent increase letter, invoice or arrears letter
  • our sort code of 560005
  • our account number of 41322282

Telephone

Call our 24-hour automated payment line on 0870 707 7776.

You can also use this number to check the balance due on your account. Calls cost 2p per minute plus your phone company's usual rate.

There is no charge for using a debit card.

There is a 1.8% charge on all credit card payments.

Mobile phone

Apple or Android app

You can download the Allpay app from:

iTunes Preview: allpay website

Google Play: allpay website

Text message

Register on the Allpayments.text website with your debit or credit card and swipe card details.

In person

Post Office or PayPoint

You can make a payment at any Post Office or PayPoint outlet using your housing payment swipe card (pdf, 44k) (opens new window) . Allow four working days for payments to reach your account. There is no charge to use this service.

Citizen Service Points

You can pay by cash, cheque or debit or credit card at any Citizen Service Point.

There is no charge for using a debit card.

There is a 1.8% charge on all credit card payments.

Rent payment breaks

There are four weeks we don't charge rent every year:

  • two weeks over the August bank holiday
  • two weeks over Christmas and New Year

You don't need to pay during these weeks, unless you owe us rent, then you must continue to make payments.

Credit unions

These are community based and managed financial organisations.

They offer accounts such as savings, bill payments, budgeting and loands and can help with setting up an account to pay your rent automatically.

Contact Bristol Credit Union on 0117 924 7309 or visit the Bristol Credit Union website for more information.