Pay your rent

Pay your rent

You can pay in many ways, including by Direct Debit, online, by phone, by post, in person or by bank transfer.

Problems paying rent

Find out what to do if you're having problems paying your rent, including if your financial circumstances have changed because of coronavirus (COVID-19).

Contact us as soon as possible, we'll do all we can to help.

Direct Debit

How to set up a Direct Debit with us.

You’ll need:

  • bank or building society name and address
  • bank or building society account number
  • name of the account holder
  • branch sort code

Fill out our Direct Debit form (pdf, 257KB) (opens new window) and post it to the address on the form.

You can also go to our Citizen Service Point with your bank, building society or credit union account details and fill out a form there.

Your payments are covered by the Direct Debit guarantee (pdf, 104KB) (opens new window) .

How to work out your monthly direct debit payments

Your monthly payment is calculated by working out how much you must pay to have a clear rent account by the end of the financial year (March 31), divided by the number of monthly payments left in the year.

  • we’ll automatically take your payment from your account on a monthly basis
  • you can pay monthly or weekly: if you pay monthly you can choose a payment date between the 1st and 28th of the month
  • you must pay in advance


Pay your rent

You'll need your 8 digit reference number. You'll find this on your account statement, rent increase letter, invoice or arrears letter.

Standing order

Fill in the standing order form (pdf, 86KB) (opens new window)

Post it directly to your bank, building society or credit union and let us know the start date and the amount of your standing order.

You must pay in advance.

If you need to make any changes to your standing order contact your bank, building society or credit union directly.

You must quote your 8 digit reference number.

Internet banking

To make a payment from your internet banking service, sign in at their website. You'll need:

  • your 8 digit rent account reference number, you'll find this on your account statement, rent increase letter, invoice or arrears letter
  • our sort code of 560005
  • our account number of 41322282


Call our 24-hour automated payment line on 0870 707 7776.

You can also use this number to check the balance due on your account. The call will cost up to 2p per minute plus your phone provider’s access charge. Find out more about call charges on GOV.UK. 

There is no charge for using a debit or credit card.

Mobile phone

Apple or Android app

You can download the Allpay app from:

iTunes Preview: allpay website

Google Play: allpay website

Text message

Register on the Allpayments.text website with your debit or credit card and swipe card details.

In person

You can make a rent payment at any Post Office or PayPoint outlet using your housing payment swipe card. Allow four working days for payments to reach your account. There's no charge for this service.

At our Citizen Service Point

You can't pay your rent by cash at the Citizen Service Point for now.

Please use one of the other methods of payment on this page.

You can pay by cash or debit or credit card at our Citizen Service Point.

There is no charge for using a debit or credit card.

Credit unions

These are community based and managed financial organisations.

They offer accounts such as savings, bill payments, budgeting and loans and can help with setting up an account to pay your rent automatically.

Contact Bristol Credit Union on 0117 924 7309 or visit the Bristol Credit Union website for more information.

Check your rent balance

You can sign up for a Bristol Account and check your rent balance and other housing payments online.