You can pay your rent in many ways, including by Direct Debit, online, by phone, by post, in person or by bank transfer.
Direct Debit
To set up a Direct Debit with us, you'll need:
- bank or building society name and address
- bank or building society account number
- name of the account holder
- branch sort code
Fill out our pdf Direct Debit form(257 KB) and post it to the address on the form.
You can also go to our Citizen Service Point with your bank, building society or credit union account details and fill out a form there.
Your payments are covered by the pdf Direct Debit guarantee(104 KB) .
How to work out your monthly direct debit payments
Your monthly payment is calculated by multiplying your weekly rent by 52 (weeks in the year) and then dividing by 12 (for twelve monthly payments).
You should be paying in advance, so your account does not go into arrears between payments.
We'll automatically take your payment from your account on a monthly basis.
Online
You'll need your payment reference number. You'll find this on your account statement, rent increase letter, invoice or arrears letter. If you do not use this number, it will cause delays in payments showing on your rent account.
Internet banking
To make a payment from your internet banking service, sign in at their website.
You'll need:
- your account payment reference number, you'll find this on your account statement, rent increase letter, invoice or arrears letter
- our sort code of 560005
- our account number of 41322282
If you do not use your payment reference number, it will cause delays in payments showing on your rent account.
Phone
Call our 24-hour automated payment line on 0117 903 6402.
There is no charge for using a debit or credit card.
Find out more about call charges on GOV.UK.
Mobile phone
Apple or Android app
You can download the Allpay app from:
iTunes Preview: allpay website
Text message
Register on the Allpayments.text website with your debit or credit card and swipe card details.
In person
You can make a rent payment at any Post Office or PayPoint outlet using your housing payment swipe card. Allow four working days for payments to reach your account. There's no charge for this service.
- Use the online form to request new and replacement cards. Start your enquiry with 'Payment swipe card'
- Read about pdf housing payment swipe cards(19 KB)
At our Citizen Service Point
You can pay by debit or credit card at our Citizen Service Point.
We don't accept cash payment.
There is no charge for using a debit or credit card.
Credit unions
These are community based and managed financial organisations.
They offer accounts such as savings, bill payments, budgeting and loans and can help with setting up an account to pay your rent automatically.
Contact Great Western Credit Union on 0117 924 7309 or visit the Great Western Credit Union for more information.