If you don’t agree with the decision made on your Council Tax Reduction claim you can appeal this decision with us.

What to do if you think a decision is wrong

You must send an appeal to us in writing to the address below.  

The appeal must be submitted by the person/s named on the council tax bill.

You must tell us:

  • which decision you would like to appeal
  • why you think the decision is wrong
  • if there are other factors we need to take into consideration

There is no time limit for when you can send an appeal.

We have two months to look at the decision once we’ve received your appeal. If we don’t contact you within two months please get in touch.

What happens next

If we agree the decision is wrong we'll make corrections to your award and send you a new decision notice and Council Tax bill.

If we think the decision is correct we’ll write to you confirming this and you can appeal directly to the Valuation Tribunal Service. You must do this within two months from the date that we responded to your initial appeal.  The tribunal may allow a later appeal if a delay has been caused by circumstances beyond your control.

If we don’t reply within two months you may appeal directly to the Valuation Tribunal Service. You must do this within four months from the date we received your initial appeal. The tribunal may allow a later appeal if a delay has been caused by circumstances beyond your control.

Contact information

Housing Benefit and Council Tax Reduction

100TS
Bristol City Council
PO Box 3399
Bristol, BS1 9NE

Contact us online

You can contact us using our online form.

Contact us by phone

Tel: 0117 922 2300

Opening Hours

Monday to Friday, 8.30am to 6pm
Except Wednesday when we're closed for training between 12noon and 1.30pm