What to do if you spot an electrical hazard, how to keep your home safe and what we do to keep you safe.
If you spot an electrical hazard
If you notice any electrical damage or faults, report it straight away.
Don't try to fix electrical faults yourself.
Report an electrical hazard
- Use our report a repair form
- Call 0117 922 2200
Reduce electrical hazards in your home
There are some simple things you can do at home to keep you and your family safe:
- Allow us access to your home for electrical safety checks when needed.
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Report any problems as soon as you notice them. Either tell us about a repair, or if you think it's an emergency, call 0117 922 2050.
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Do not carry out DIY electrical work unless we have given you permission.
- Do not overload extension leads.
- Regularly check appliance leads for damage.
- Avoid leaving your washing machine or tumble dryer on when you're out or overnight.
- If you charge electric bikes or scooters at home, do not leave batteries charging while you sleep or are away.
- Use the correct charging leads for phones and other devices.
- Test your smoke and carbon monoxide alarms every month.
- If you have run out of spare plug sockets, you might think about using a multi-plug adaptor. This can overload the socket and cause a fire, depending on what you plug in. Use this socket overload calculator to check your appliances first.
- Register your own electrical appliances to give you piece of mind and be the first to hear about safety repairs or recalls.
Electrical safety in the home: Avon Fire and Rescue Service
Power cuts
What we do to keep you safe
If we cannot get into your home to carry out important checks, we may take legal action so we can get in and make sure you and your neighbours are safe. If this happens, you may have to pay the costs.
Electrical testing
Every 5 years, we test and inspect the electrics:
- in every council home
- in the communal areas of our blocks of flats
During an inspection, we carry out an Electrical Installation Condition Report (EICR) to:
- check the safety of your home's electrical systems, including wiring, consumer units and fire detection.
- identify any hazards and confirm everything is safe
The engineer will need access to all electrical points. An EICR can take up to 3 hours.
If you need any repairs, we may do them immediately, or within 28 days.
Other work
- solar panel inspections every 5 years, where needed, in both communal and residential properties
- a yearly visual inspection of the electrics in all our blocks
Contact
- General enquiries: 0117 922 2200 (option 1)
- Textphone: 0117 922 3892
- Out of hours emergencies: 0117 922 2050
- Visit us: Citizen Service Point. 100 Temple Street, Bristol, BS1 6AG.
- Make a complaint or give feedback
Electrical safety policy
The pdf Electrical safety policy(404 KB) sets out how we meet our legal and regulatory duties as a landlord for testing, maintaining and installing electrical wiring, equipment and appliances.