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Upload evidence to support a benefit claim

Upload evidence to support a benefit claim

Send us documents that support your Housing Benefit or Council Tax Reduction claim.

Before you start

If you're sending documents because you've had a change of circumstances, please make sure that you've reported this change before you submit your evidence.

Tell us about a change of circumstances

It's useful to have

  • your claim reference number, you'll find this on any letters we've sent
  • access to a smartphone, tablet/iPad or scanner, so you can upload documents to the form

Upload evidence to support a claim 

How long it should take

If you’re providing evidence for a new housing benefit or council tax reduction, you should hear back from us within 21 days.

If you’re providing evidence because of a change of circumstance, you should hear back from us within 21 days.

We’re experiencing high demand for our services at the moment, so it may take longer for us to look at the evidence that you’ve provided.

Other ways to get documents to us

Currently, you need to provide evidence to us online. If you can’t provide it online, we’ll use the information that you’ve provided to make an assessment without additional evidence. We may ask you to provide this to us at a future date.