Welfare Rights and Money Advice Service

Welfare Rights and Money Advice Service

The Welfare Rights and Money Advice Service (WRAMAS) provides advice, consultancy, information and training, to a range of clients, services and organisations in Bristol.

Benefits take-up and casework

Publicity and information

We produce publicity and information.

If you would like a supply of our current leaflets about benefits for disabled people, older people and full-time carers, please contact us.


We can offer some casework help. This is for vulnerable people on low incomes, who need help with claims or appeals if they’re missing out or at risk of losing a big part of their weekly income. We particularly aim to help disabled people and full-time carers.

We always have a waiting list so cannot provide immediate casework help. 

For requests to help with casework, ring us on the number below. We can't give advice by email.

Help is also available from one of the advice agencies in Bristol. For more information see the ACFA website.

Contact details

Helpline 0117 35 21888. Open Monday, Tuesday, Thursday, and Friday mornings, 8.30am to 1pm.
Fax 0117 35 21556
Mincom 0117 35 21557

Welfare Rights and Money Advice Service (100TS)
Bristol City Council
PO Box 3399

Welfare Rights and Money Advice Support Services

Provided for  support workers in services funded by Bristol City Council ‘Supporting People legacy’ funding.

We’re funded to  provide specialist welfare rights and money advice support services to many long  and short term support agencies. These services work with a range of vulnerable people, providing accommodation based or floating support.

We provide training, telephone support and information for support workers. If you’re a support worker, contact us for details of future courses.

We also take referrals for assisted casework, to develop support worker skills, and specialist casework referrals for example benefit appeals or bankruptcy.

Contact details

For use by Bristol City Council funded Supporting People legacy funded services only.

WRSS Helpline for support workers  0117 352 1777
Monday and Friday: 8.30am to 1pm
Tuesday and Thursday 8.30am to 5pm
Closed on Wednesdays
Fax 0117 35 21556.

MASS Helpline for support workers 0117 352 1555
Tuesday and Thursday mornings, 8.30am to 1pm.
Fax 0117 35 21556.

Welfare Rights and Money Advice Service (100TS)
Bristol City Council
PO Box 3399
​​​​​​​BS1 9NE

Advice+ Project

From April  2017 this temporary project will provide advice to tenants who have been identified as being at risk of homelessness

For more information, email


We provide training for council staff, and work with other services to tackle problem issues affecting claimants and other low income households.

Training for any staff working for the council plus private and voluntary sector care provider organisations.

For more information see training courses for BCC staff and care professionals.

Training courses for external organisations

Please contact us if you would like to buy training to run in-house in your organisation,