Missed bin or recycling collection

Missed bin or recycling collection

On the day of the collection wait until after 5pm to report a missed collection. You need to report the missed collection before 5pm the next working day.

To report a missed Christmas tree collection call: 0117 922 2100 Option 1.

Before reporting a missed collection 

Use our bin collection day finder to check that you have put your bin out on the right collection day.

If you have communal refuse collection or a mini recycling centre you can't report a missed collection online. For these types of collections you should contact us if they have been missed. 

You shouldn't make duplicate reports for the same missed bin.

Report a missed collection

When you can report a missed collection

You can report a missed collection between 5pm on the day of the missed collection and 5pm the next working day.

When we'll collect

We'll collect before 12noon on the next working day after you make your report.

Why we can’t collect some waste

We won’t collect:

  • extra waste next to your black wheelie bin
  • extra waste stopping your black wheelie bin lid from closing
  • extra waste left by the side of your black wheelie bin (we’ll empty your black wheelie bin and put any extra waste back in it)

We do collect extra recycling if items are separated into untied carrier bags.

Put bins and recycling boxes out after 6pm the day before collection and before 6am on the morning of collection. They should be at the edge of your property and visible from the road.

If you didn’t put your waste or recycling out

If you forgot or weren’t able to put your recycling or waste out on collection day, put it out on the next collection day. You can also take your waste and recycling to one of our household waste recycling centres.