Missed bin or recycling collection

Missed bin or recycling collection

How to tell us if we didn't collect your rubbish or recycling when we were due to.

On the day of the collection wait until after 5pm to report a missed collection. You need to report the missed collection before 5pm the next working day.

Before reporting a missed collection 

Use our bin collection day finder to check that you have put your bin out on the right collection day.

You shouldn't make duplicate reports for the same missed bin.

Possible reasons why we haven’t collected your waste

  • containers weren't out before 6am on the collection day
  • wheelie bin lid wasn't closed
  • wheelie bin was too heavy
  • side waste or extra bags left outside of containers
  • recycling wasn't in correct containers
  • recycling was overflowing and could spill when moved

Report a missed Christmas tree collection

Call 0117 922 2100 to report a missed Christmas tree collection. 

Phone lines open Monday to Friday 8.30am and 6pm. Closed Wednesday 12pm to 1.30pm.

We've changed the way you access some of our online forms

You need to create an account and sign in to use our bin, recycling and some street issue online forms. When you sign in you’ll be able to:

  • submit a form
  • check the progress of your reports, orders and referrals
  • look at past communications with us, such as forms you've submitted, phone calls or emails

This account will be separate from other accounts you may already have with us. You can use the same email address that you use for other accounts.
We are fixing some recently identified accessibility issues with bins, recycling and street issue forms. If you experience difficulties, use our bins and recycling contact form instead.

Report a missed collection

When you can report a missed collection

You can report a missed collection between 5pm on the day of the missed collection and 5pm the next working day.

When we'll collect

We'll collect by the end of the next working day after your report, so leave containers at your normal collection point.

Help make sure your collections aren't missed

Put  your bins and boxes out by 6am on your collection day. They should be at the edge of your property and visible from the road.

Make sure your recycling is in the right boxes or bag

Why we can’t collect some waste

We won’t collect:

  • extra waste next to your black wheelie bin
  • extra waste stopping your black wheelie bin lid from closing

We do collect extra recycling if it's separated into untied carrier bags.

If you didn’t put your waste or recycling out

If you forgot or weren’t able to put your recycling or waste out on collection day, put it out on the next collection day.