Report a missed collection, when we'll return to collect and how to help make sure we don't miss your collections.
To make sure we collect your bins, you should put them out the night before your collection day.
Be aware of earlier collections during hot weather. When temperatures are forecast to reach 25 degrees or higher, we may start collections from 5am. This will help you avoid a missed collection.
When to report a missed collection
You must report a missed collection between 5pm on the day of the missed collection and 5pm the next working day.
Before you start
- Check if a label has been placed on your bin or recycling container indicating why it was not collected, we will not return to collect incorrectly presented bins and containers.
- Check if your street is on the list of streets not collected on the Bristol Waste website.
- Use our collection day finder to check that you put your containers out on the correct collection day. If you didn't put your bins, boxes or bag out on the correct day, put them out on your next collection day.
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If your recycling has been missed, you only need to report one container and we will return for all of them.
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You will need to report rubbish, recycling and garden waste separately.
When we'll collect
Put your containers out in your normal place. We'll collect your rubbish or recycling within 2 working days.
Help make sure we don't miss your collection
Make sure you:
- put your containers out before 6am on collection day, find your collection day
- put your containers at the edge of your property so they're visible from the road
- close all lids on your bins and bags
- sort your rubbish and recycling into the correct containers and don't put out items we don't collect, see what goes in your bins, bags and boxes
- don't leave additional waste or recycling by the side of your bin or container, this may not be collected.