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Missed bin or recycling collection

Missed bin or recycling collection

How to tell us if we didn't collect your rubbish or recycling when we were due to.

You can't report a missed bin or recyling collection at this time.

This is because of coronavirus (COVID-19). We're sorry for any inconvenience.

You can still report a missed:

  • assisted collection, if you can't wait until the next collection
  • sharps or clinical waste collection
  • collection at a Communal Refuse or Mini Recycling Centre, if there's no room and it can't wait until the next collection
  • chargeable domestic waste collection, if there's no room and it can't wait until the next collection

Call 0117 922 2100, option 1.

Help make sure your collections aren't missed

Put  your bins and boxes out by 6am on your collection day. They should be at the edge of your property and visible from the road.

Make sure your recycling is in the right boxes or bag

Why we can’t collect some waste

We won’t collect:

  • extra waste next to your black wheelie bin
  • extra waste stopping your black wheelie bin lid from closing

We do collect extra recycling if it's separated into untied carrier bags.

If you didn’t put your waste or recycling out

If you forgot or weren’t able to put your recycling or waste out on collection day, put it out on the next collection day.