Get replacements for lost or damaged bins, boxes, bags or lids and how to cancel an order.
Black wheelie bins out of stock
If you've recently ordered, or are about to order, a black wheelie bin, be aware that we are currently out of stock.
In the meantime, you can still put out your waste in up to 3 refuse bags on your normal collection day. Your order will be prioritised once the stock has been replenished. We are sorry for any inconvenience caused.
Black recycling containers out of stock
You can still present your recycling in untied plastic carrier bags on your recycling collection day. Your order will be prioritsed once we have restocked. We're sorry for the inconvenience caused.
Blue bags and recycling containers exchange
Blue bags and all recycling containers are currently unavailable for exchange at our Household Waste Recycling Centres. We're working to resolve the issue as quickly as possible.
Black wheelie bin
You'll need to pay for a replacement black wheelie bin. We charge £32 for a 180 litre bin or £16 is the pdf concessionary rate Go to index.php?option=com_docman&view=document&alias=6084-concessionary-rate-for-bins-and-recycling&category_slug=documents&Itemid=159 (opens new window)(91 KB) if you receive some benefit payments.
If you already have a black wheelie bin, do not order another one. We cannot refund you if you order a black wheelie bin by mistake.
Pay for recycling bins and boxes
If you do not have a recycling bin or box to exchange or you want to order extra bins or boxes you'll need to make a contributory payment and we'll deliver them to you, this is to cover the cost of administration and delivery.
We charge £2.50 delivery for a:
- blue bag for cardboard
- green recycling box and lid (if you have one)
- black recycling box and lid (if you have one)
- food waste bin, to put your food waste out for collection
- food waste caddy, to use in the kitchen
We aim to deliver your new bins or boxes within 15 working days. At busy times it can take longer.
If you don't have the correct bin or box, you should:
- separate your recycling by type (cans, plastics, paper, glass, cardboard with tape removed and big pieces ripped up) and put it in untied carrier bags (not black bin liners), we cannot take bags of mixed recycling
- put waste that can't be recycled in tied bin bags and put them on the kerbside on your usual collection day by 6am
If you're struggling to manage your waste, contact us.
Track your order
Log in to your account to track your bin order.
Cancel your order
Call 0117 922 2100 to cancel your order. You'll need your reference number.
Troubleshooting
If you have a problem with this form or your Citizen Portal account:
Green garden bins, garden waste sacks and compost bins
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