Get replacements for lost or damaged bins, boxes, bags or lids and how to cancel an order.

You can order a:

  • black wheelie bin
  • blue bag for cardboard
  • green recycling box and lid, if needed
  • black recycling box and lid, if needed
  • food waste bin, to put your food waste out for collection
  • food waste caddy, to use in the kitchen

You can only order 1 of each type of container in a year. If you need more you'll need to call us.

Only order the type of container that you need.

Order new bins and boxes

We aim to deliver your new bins or boxes within 15 working days. At busy times it can take longer. 

If you don't have the correct bin or box, you should:

  • separate your recycling by type (cans, plastics, paper, glass, cardboard with tape removed and big pieces ripped up) and put it in untied carrier bags (not black bin liners), we cannot take bags of mixed recycling
  • put waste that can't be recycled in tied bin bags and put them on the kerbside on your usual collection day by 6am

If you're struggling to manage your waste, contact us.

Track your order

Log in to your account to track your bin order.

Cancel your order

Call 0117 922 2100 to cancel your order. You'll need your reference number.


If you have a problem with this form or your Citizen Portal account:

Green garden bins, garden waste sacks and compost bins

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