How to set up regular garden waste collections, order a new or replacement garden waste bin or cancel the service.
Garden waste bins out of stock
If you have recently ordered, or are about to order a garden waste bin, and the subscription service, be aware that we are currently out of stock.
Your order will be prioritised once the stock has been replenished. We are sorry for any inconvenience caused.
If you're paying for the service, you can report a missed garden waste bin collection online.
To report a missed garden waste sack collection call the bin, recycling and street maintenance team on 0117 922 2100. You cannot report these online.
Garden waste collections are every two weeks.
The service is suspended for one month over the Christmas and New Year period.
The collection dates are available on the collection day finder once you're paying for the service.
pdf Garden waste terms and conditions(129 KB) .
New prices: April 2025
Some prices have changed as of 2 April 2025, and are:
- Garden Waste Annual Subscription: £54
- Garden Waste Annual Subscription paid via Direct Debit: £51
- Annual Subscription for those on benefits: £26
- Garden waste sacks: £3 per sack
- Garden waste sacks bulk buy: £70
- Replacement green garden wheelie bin: £30
We have increased the prices in line with inflation.
We're currently in the process of updating our online forms to reflect this price increase.
Get a garden waste collection service
We charge £30 for delivery of a 240 litre bin and £52.50 annual service charge as of August 2024.
If you receive some benefit payments, the pdf concessionary rate(91 KB) is £15 for delivery of a 240 litre bin and £25 annual service charge.
You are responsible for the bin's security and any repairs. We only collect Bristol City Council bins and may not if they are damaged.
There are 3 ways to set up a garden waste collection service:
Online
You can order online if you're paying by card for a:
- new bin and a year's garden waste collection subscription
- year's garden waste collection subscription only, if you already have a bin
Order garden waste collections service
Direct Debit
You get a £3 discount off the annual service charge for paying by Direct Debit.
Get a new bin and set up regular collections:
pdf
Garden waste and bin Direct Debit form(726 KB)
.
Set up regular collections if you already have a bin:
pdf
Garden waste service only Direct Debit form(193 KB)
.
Fill in the form and send it to:
- waste.services@bristol.gov.uk, send a scan or a clear photo of the form or
- Bristol City Council (Garden Waste), 100 Temple Street, PO BO 3399, Bristol, BS1 9NE
By phone
Call 0117 922 2100 to:
- order a new bin
- set up a new collection
You can pay by credit or debit card.
It's not possible to set up a Direct Debit over the phone.
Get a replacement bin
A replacement bin costs £30. If you receive some benefit payments the pdf concessionary rate(91 KB) is £15.
Order a replacement garden bin
or call 0117 922 2100.
Report a garden waste bin damaged by us
If we damaged your garden waste bin when we made a collection, either:
- email waste.services@bristol.gov.uk with a photo of the damaged bin or
- call Waste Services on 0117 922 2100 to speak to an advisor
We'll make an investigation and get back to you about a replacement.
Change of address, cancel service, remove unwanted garden wheelie bin
Change of address
If you move house within Bristol, email waste.services@bristol.gov.uk to let us know your new address and take your bin with you.
If you move outside of Bristol, leave your bin at your registered property. Email waste.services@bristol.gov.uk to let us know you have moved outside Bristol.
Cancel
You can cancel the garden waste service if you no longer require that service.
There's no refund if you cancel your service within the subscription period.
To cancel the service, email: waste.services@bristol.gov.uk
Removal
If the garden wheelie bin is no longer needed it can be removed as long as it is empty.
If you want to get your garden wheelie bin removed, email: waste.services@bristol.gov.uk