Planning and building regulations: complaints and feedback

Before you make a complaint, you could try one of the following services:

If you would still like to make a complaint or give feedback then complete our online form.

You must answer all questions unless marked as optional.

Make a complaintWe always assess and reply. All complaints are confidential.
 or 
Give feedbackWe read your comments carefully, but don’t usually reply.

Other ways to make a complaint or give us feedback

Phone

You can call 0117 922 2723, Monday to Friday from 10am to 4pm.

Visit

Visit our Citizen Service Point.

Write to

Freepost RTKJ-SGBZ-ULSH
Customer Relations (100 TS)
PO Box 3176
Bristol
BS3 9FS

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email complaints.feedback@bristol.gov.uk or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.