If you’ve bought a council flat or maisonette, either directly through the right to buy scheme or from a previous owner, you’re a council leaseholder.
Your rights and responsibilities
Your rights and responsibilities are set out in your lease. If you have any questions about your lease please contact Right to Buy and Leasehold Services on 0117 352 5511 or email firstname.lastname@example.org.
How to report a repair
Repairs we can fix
We’re responsible for repairs to the exterior and structure of leasehold buildings and for the maintenance of communal areas.
To report a repair to the exterior of your property or to a communal area, call the repairs team on 0117 922 2200. Lines are open Monday to Friday, 8.30am to 6pm.
To report an emergency repair out of hours call our emergency team on 0117 922 2050.
See leaseholder repairs priorities (pdf, 20k) (opens new window) to find out how long it will take us to do the repair.
Repairs you need to fix
As a leaseholder you're responsible for most repairs to your property. These include:
- all internal repairs
- repairs to window glass
- repairs to doors (unless they open directly outside)
- internal pipes and electrical wiring
- plumbing and heating
- repairs to sheds sold with the property
Major work projects (where the cost of your contribution is more than £250) include:
- roof repair and replacement
- external repairs and maintenance
- new windows
- lifts refurbishment and replacement
- laundry refurbishment and replacement
- external decorations
- communal internal decorations
See the leaseholders handbook (pdf, 662k) (opens new window) for more information.
Pay your service charge
See pay your service charge for different ways to pay your service charge.
If you’re concerned or unsure, see advice on service charges for leaseholders.
If you have any questions about your service charge, please contact Right to Buy and Leasehold Services on 0117 352 5511 or email email@example.com.
Maintaining your home
See adapting or improving your home for general advice on maintaining your home and information on a range of loans and grants available to homeowners.