Council leaseholders

If you’ve bought a council flat or maisonette, either directly through the right to buy scheme or from a previous owner, you’re a council leaseholder.

Your rights and responsibilities

Your rights and responsibilities are set out in your lease. If you have any questions about your lease please contact Right to Buy and Leasehold Services on 0117 352 5511 or email leaseholderenquiries@bristol.gov.uk.

How to report a repair

Repairs we can fix

We’re responsible for repairs to the exterior and structure of leasehold buildings and for the maintenance of communal areas.

To report a repair to the exterior of your property or to a communal area, call the repairs team on 0117 922 2200. Lines are open Monday to Friday, 8.30am to 6pm.

To report an emergency repair out of hours call our emergency team on 0117 922 2050.

Repairs you need to fix

As a leaseholder you're responsible for most repairs to your property. These include:

  • all internal repairs
  • repairs to window glass
  • repairs to doors (unless they open directly outside)
  • internal pipes and electrical wiring
  • plumbing and heating
  • repairs to sheds sold with the property

Major works

We’re making sure that all of our blocks of flats meet the Decent Homes Standard and our Bristol Homes Standard. It’s likely that at some point your block will need refurbishment or maintenance.

Major work projects (where the cost of your contribution is more than £250) include:

  • roof repair and replacement
  • external repairs and maintenance
  • new windows
  • lifts refurbishment and replacement
  • laundry refurbishment and replacement
  • external decorations
  • communal  internal decorations

See the leaseholders handbook (pdf, 350k) (opens new window) for more information.

Pay your service charge

See pay your service charge for different ways to pay your service charge.

If you’re concerned or unsure, see advice on service charges for leaseholders.

If you have any questions about your service charge, please contact Right to Buy and Leasehold Services on 0117 352 5511 or email leaseholderenquiries@bristol.gov.uk.

Maintaining your home

See adapting or improving your home for general advice on maintaining your home and information on a range of loans and grants available to homeowners.