The council flat you bought only forms part of a larger building. As the owner of the block we are responsible for maintaining the structure, external and communal facilities and services like caretaking, lighting and the laundry. This kind of ownership is called leasehold.
Rights and responsibilities
Your rights and responsibilities are set out in your lease. If you have any questions about your lease please contact Right to Buy and Leasehold Services.
Paying your service charge
If you have a question about your service charge certificate
If you have any questions about your service charge, please contact Right to Buy and Leasehold Services.
How to report a repair
We are responsible for all repairs to shared facilities like:
- Shared heating and hot water systems.
- The roof.
- The structure of the building and communal areas.
See leaseholder repairs priorities (pdf, 19 KB) (opens new window) to find out how long it will take us to do the repair.
A share of the cost of any repairs will be included in your future service charge.
We are working to make sure that all of our blocks of flats meet the Decent Homes Standard and our Bristol Homes Standard. It is likely that at some point your block will need refurbishment or maintenance.
Major work projects (where the cost of any individual flat's contribution is more than £250) include:
- Refurbishing the roof.
- External repairs and maintenance.
- New windows.
- Replacing lifts.
- Laundry refurbishment.
See our leaseholders handbook (pdf, 0.6 MB) (opens new window) for more information.
All leaseholders should carry out an annual service of their gas appliances. We can carry out the annual service for a fee. For more information contact Right to Buy and Leasehold Services.
Maintaining your home
See adapting or improving your home for general advice on maintaining your home and information on a range of loans and grants available to homeowners.