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If your vehicle has been towed away

If your vehicle has been towed away

How to find out if your vehicle has been towed away and how you can get it back.

Call the Police on 101. They can tell you if your vehicle has been towed away, or if they think it’s been stolen. 

How to get your vehicle back

If the police tell you that your vehicle has been towed, go to the vehicle pound with your ID, pay your charges and drive away.

What it will cost

You can’t get your vehicle back until you’ve paid these charges:

  • Vehicle release:  £105

  • Penalty Charge Notice:  £35 or £25

  • Storage: £12 per day

The cost of the Penalty Charge Notice (PCN) is different based on why you received it. Storage costs start at 12noon on the day after your vehicle was towed away.

You’ll need

Two different forms of identification (ID). One must show your name and current address, and the other must show that you’re the keeper/driver of the vehicle.

Where your vehicle is stored

Your vehicle will be stored in the vehicle pound at Whitchurch.

Western Distribution Centre, Whitchurch Lane, Bristol, BS14 0BH.

Opening Times

Monday to Friday: 8.30am to 5.15pm

Saturday: 8.00am to 11:30am

For more information, call Hinton Rescue (our vehicle removal contractor) on 01225 448025.

How to get to the vehicle pound on public transport

Bus services

  • First Bus 50/51. City Centre to Hengrove

  • First Bus 75/76. Cribbs Causeway  to Hengrove

  • ABUS 515. Stockwood to Hartcliffe

  • ABUS 991. Brislington to Keynsham

The two First Bus services stop at Hengrove Park (City of Bristol College, South Bristol Community Hospital) which is half a mile from the vehicle pound. 

Nearest railway station

Parson Street station is about two and a half miles away from the vehicle pound. First Bus 75/76 will take you from the train station to Hengrove Park, which is half a mile from the pound.

Visit www.travelwest.info for more information about getting to the vehicle pound on public transport.

Blue badge vehicles

Vehicles displaying a blue badge that are illegally parked aren’t removed to the vehicle pound, but they may be moved to a nearby legal parking place. You won’t be charged for the removal as long as your vehicle was clearly displaying a valid Blue Badge, but you may have to pay a PCN.